American Water Leaders Share Insights at NARUC Annual Meeting 2026

American Water, the premier regulated water and wastewater utility company in the United States, showcased its expertise during the 2026 National Association of Regulatory Utility Commissioners (NARUC) Annual Meeting held in San Juan, Puerto Rico from November 8th to 11th. This event serves as an essential platform where state regulators, industry executives, and experts convene to chart the future of utility services in response to evolving policies, climate changes, and the growing expectations of consumers.

John Griffith, President and CEO of American Water, expressed pride in the company's involvement at this significant event. He emphasized the firm’s commitment to shaping discussions surrounding the utility sector, stating, "American Water is proud to contribute to national conversations that help shape the future of utility service at NARUC 2026." His comments highlight the corporation’s dedication to providing affordable services, fostering valuable partnerships, and promoting policies that benefit both customers and the communities served.

Among the distinguished panelists was Cheryl Norton, the Executive Vice President and COO of American Water, who participated in the “50 States of Affordability + Committee Affordability Kick-Off” session. During this panel, Norton addressed critical pricing strategies and cost management practices among policymakers, regulators, and utility companies. Her insights included details about American Water's ongoing customer assistance initiatives and the implementation of effective solutions that harmonize customer needs with regulatory expectations and infrastructure spending.

Furthermore, Bill Bowers, American Water's Vice President and Chief Information Security Officer, participated in a panel dedicated to cybersecurity within the water and wastewater sectors. He shared essential strategies for bolstering cybersecurity resilience, a topic increasingly relevant in our digitally connected age as threats to critical infrastructure grow more sophisticated.

With operations spanning 14 states, American Water is integral to addressing urgent infrastructure needs, safeguarding water quality, and promoting workforce development. Their participation in prominent industry conferences like NARUC reinforces their commitment to collaborating with regulators and industry partners to deliver innovative, customer-centric solutions.

The NARUC Annual Meeting serves as a cornerstone in the utility industry’s calendar, setting the stage for meaningful dialogue and collaboration aimed at overcoming challenges and advancing service quality. As American Water continues its efforts towards fostering a sustainable future, the insights shared during this meeting promise to inform strategic decisions that will benefit communities across the nation.

For those interested in further details about the NARUC 2026 Annual Meeting, additional information can be found here.

About American Water

American Water (NYSE: AWK) stands as the largest regulated water and wastewater utility in the United States. Celebrating 140 years since its inception in 1886, the company remains committed to providing safe, clean, reliable, and affordable water and wastewater services, impacting the lives of approximately 14 million people across the country. With a dedicated workforce of around 7,000 skilled professionals, American Water applies its considerable expertise to achieve superior outcomes for customers and stakeholders alike. For more information, visit amwater.com or connect with American Water on LinkedIn, Facebook, Twitter, and Instagram.