Netrio Expands Leadership Team
In a strategic move aimed at enhancing customer satisfaction, Netrio has recently announced an expansion of its Customer Success Team. This decision reinforces their commitment to providing a distinguished customer experience that stands out in the ever-competitive tech industry. Central to this initiative is the appointment of
Dave Costa as the new
Chief Customer Officer. His role will encompass overseeing a global team dedicated to improve account management, formalizing interactions with clients, and offering strategic advisory services, all while ensuring that customer needs are met adequately.
The Vision
The Customer Success Team is pivotal to Netrio's mission of assisting small- and mid-sized enterprises in optimizing their technology investments, thereby enabling them to better compete within their respective industries. Setting the tone for this initiative, Costa emphasized the company’s proactive approach, stating, "At Netrio, we're constantly evolving to enhance the customer experience and serve as a true extension of our customers' teams."
Prior to joining Netrio, Costa served as Chief Operating Officer at Agio, which Netrio acquired in May 2025. His extensive experience in technology and managed services, along with a proven record of building high-performing teams, positions him well to lead Netrio's customer-centric initiatives. With a focus on modernizing engagement throughout the technology journey—from onboarding to renewal—his leadership is expected to play a transformative role.
In addition to Costa's appointment,
Jamie Wolbeck has been promoted to
Senior Vice President of Strategic Advisors. This role will involve expanding Netrio's consultancy capabilities, ensuring that the services provided align with both technological and business objectives.
Challenges for SMEs
Today’s small and mid-market enterprises encounter a unique set of challenges, including:
- - Inconsistent service delivery
- - Lack of strategic insight and planning
- - Coordination of necessary resources
- - The demand for deeper strategic alliances
With these obstacles in mind, Netrio's enhanced Customer Success Team is poised to strategize and implement customer segmentation tactics, establishing formal processes that will support broader business goals. The introduction of technology and industry best practices will also be a vital part of this framework, ensuring that clients can not only navigate their challenges but thrive through enhanced operational efficiency.
Team Structure and Responsibilities
Netrio's Structure surrounding the Customer Success Team involves two primary areas of focus:
1.
Customer Success Managers: These professionals will act as day-to-day contacts for customers, guiding them through various projects and opportunities that arise.
2.
Strategic Advisors: Engaged in management and account planning, these advisors will work to build trust and connect business goals with suitable technological solutions, thus maximizing the value customers extract from their partnerships with Netrio.
Gina Murphy, President and Chief Transformation Officer of Netrio, highlighted that this restructuring represents the next phase in merging SUCCESS Computer Consulting, PCA Technology Group, Agio, and Netrio into a more cohesive organization. By channeling investment into improving customer experience, the organization aims to standardize and unify service delivery globally, which is in line with their identity as a hands-on, customer-centric managed service provider.
Emphasis on Exceptional Service
Delivering exceptional service that resonates with the unique requirements of small- to mid-sized enterprises is at the forefront of Netrio’s initiative. The company's strategy includes a blend of localized service with the scalable efficiency of a global organization. As Netrio moves forward, it is clear that their heightened emphasis on customer success will not only distinguish them within the marketplace but also empower their clients to harness the full potential of their technology investments.
By focusing on a customer-first strategy, Netrio is setting the pace for how technology service providers can evolve to meet and exceed client expectations in today’s dynamic business environment. This expansion marks a significant milestone for Netrio, underscoring its dedication to becoming an indispensable partner for small and medium businesses navigating their technological landscapes. For further information on Netrio’s services and vision, please visit
www.netrio.com.