#Japan #AI Services #Itabashi #Itabashi Ward #Citizenship Inquiries

Itabashi Ward Embraces AI for Efficient Citizenship Services

On October 23, Itabashi Ward will embark on a pioneering initiative to elevate public service by introducing a conversational AI system for telephone inquiries in certain citizenship and resident services. This innovative approach aims to make essential information more accessible to residents in a timely and efficient manner.

Overview of the AI-Powered Service

The newly implemented system will manage a variety of services related to vital statistics, including registrations for births, marriages, divorces, and deaths, as well as changes in residency status, such as moving in or out of the ward. The initiative is designed to enhance the overall experience for residents by providing 24/7 access to these vital services.

Residents will be able to dial the dedicated AI hotline at 6744-4539 and follow an intuitive voice-guided menu based on their inquiries. This dual-mode of communication, offering both voice and text assistance, ensures that even individuals with hearing impairments can fully utilize the system, except for those using landlines.

Enhanced Availability and Convenience

One of the primary advantages of this AI system is its round-the-clock availability, ensuring residents can reach out any time—day or night—with minimal wait times. This addresses the common frustration many face when attempting to connect with city services during standard hours, significantly reducing unnecessary delays.

Supported Services

The AI-operated service aims to cover the following areas:

• - Vital records management: Process inquiries related to births, marriages, divorces, and deaths.
• - Change of residence notifications: Assist with inquiries regarding moving into, out of, or within Itabashi Ward.
• - Information on office hours: Provide details about the opening hours of the ward office.
• - Grave relocation procedures: Answer questions related to moving graves.

How to Use the Service

Using the AI service is straightforward. Here’s how residents can navigate the process:
1. Call the dedicated AI helpline at 6744-4539.
2. Follow the auditory prompts to express your inquiry.
3. Depending on the nature of the question, the system will direct you to relevant chat or voice options for answers.

Important Considerations

It's essential to note that the AI system is designed to provide general information. For cases that require specific judgements or individualized attention, the system will not be able to assist, directing users to seek help through other means. Additionally, users should refrain from sharing personal sensitive information such as names and addresses during calls for their privacy and security.

A Step Towards Modernization

The introduction of AI into public services marks a significant step towards modernization for Itabashi Ward, aligning with broader trends in digital transformation that prioritize convenience, accessibility, and efficiency. This initiative not only showcases the ward's commitment to improving resident services but also reflects a progressive approach to governance in the digital age.

As this service rolls out, Itabashi Ward will continue to monitor its effectiveness and make necessary adjustments to ensure that it meets the needs of the community it serves. For now, residents can look forward to quicker, more accessible assistance starting October 23.