#United States #Las Vegas #Customer Contact Week #CCW #CX Innovation

Customer Contact Week 2025: Ignite Your Customer Experience in Las Vegas

Customer Contact Week (CCW), a renowned series focused on customer contact innovation, is set to return to Las Vegas from June 9-12, 2025. This flagship event will once again transform Caesars Forum into a hub of ideas and strategies for enhancing customer experience (CX).

CCW has been a cornerstone for industry transformation over the past 27 years. Attendees can expect to dive into pressing challenges and emerging opportunities within the customer contact landscape. According to Mario Matulich, the President of Customer Management Practice, an array of thought leaders will converge to share insights that aim to rejuvenate how brands interact with their customers.

Notable industry figures like the vibrant Guy Fieri, popular TV host and author, will take the main stage to discuss the essence of building lasting connections in business. Fieri emphasized the need for memorable customer engagements, stating, "I’m fired up to close out Customer Contact Week! In my world, it’s all about bringing the flavor and creating unforgettable experiences."

Enriching the event further, Mike Eruzione, the revered captain of the 1980 U.S. Olympic Hockey Team, will contribute his insights on teamwork and resilience in high-pressure environments. His experiences remind us of the significance of effective leadership and determination in achieving success.

This year’s CCW will also feature Jay Baer, famed for his dynamic energy and influence in customer experiences, who will serve as the official event ambassador. He will host his podcast live, capturing immediate insights from event discussions. Baer will also lead vital panels that address AI and the challenges of bridging leadership ambitions with operational realities.

With speakers hailing from renowned companies, including Marriott, Capital One, and Nike, CCW will present a comprehensive approach to customer contact. Experts such as Frid Edmond, Geoff Burbridge, and Karen Vaughn will share valuable strategies aimed at enhancing customer engagement through technology and innovative practices.

The event is not just about presentations; it’s a vibrant networking opportunity. "At CCW, we're committed to reimagining what’s possible for customer contact leaders," explained Michael DeJager, Managing Director of Events for the Customer Management Practice. This platform is designed to help participants explore digital transformation, optimize AI, and refine frontline operations.

One of the highlights will be the launch of CMP Research Prism at CCW, which aims to guide attendees through the evolving landscape of customer experience. This pioneering research tool will assist professionals in making informed decisions regarding customer contact investments. Attendees can anticipate insightful webinars and studies focusing on the future of AI in customer interactions—definitive components for any organization striving for success.

Another enriching segment of CCW Las Vegas is the CCWomen Summit, creating space for women leaders to cultivate networking, mentorship, and growth opportunities in the customer experience sector. This initiative fosters an inspiring environment where diverse voices can discuss the future of the industry and share actionable best practices.

Prepare for practical workshops, engaging discussions, and networking with industry luminaries to gain insights on contemporary CX trends. As CCW Las Vegas approaches, it promises to be an essential gathering for professionals eager to create remarkable customer journeys through innovation and collaboration.

For registration and further details about CCW 2025, visit Customer Contact Week. Join us in Las Vegas and be part of the evolution in customer experience that will define the future for years to come.

About Customer Contact Week

Founded in 1999 and evolving from its beginnings as Call Center Week, CCW has now established itself as the premier event series in customer care. The event welcomes over 5,000 attendees, 200 speakers, and 200 solution providers, making it a central hub for innovation and learning within the industry. Hosted by the Customer Management Practice (CMP), CCW provides unrivaled insights and networking opportunities in the customer contact field. For more information, check out Customer Management Practice.