#Japan #Shibuya #Online Healthcare #march #Wrusty

Introduction to 'march'

As healthcare becomes increasingly digitized, the demand for effective online medical consultation systems has surged. One such system, 'march', developed by Wrusty Inc., stands out due to its continuous feature updates and customization options aimed at addressing the specific needs of medical professionals and patients. Founded in November 2017 and based in Shibuya, Tokyo, Wrusty combines technological prowess with a deep understanding of healthcare.

Key Features of 'march'

The strength of 'march' lies in its capacity to offer a one-stop solution for online consultations, making it user-friendly from the outset. The system utilizes LINE, a popular messaging platform in Japan, to create intuitive consultation pathways. In addition to streamlining communication between doctors and patients, 'march' incorporates customer relationship management (CRM) functionalities, facilitating patient management and marketing support. Importantly, it is adaptable enough to accommodate private medical consultations as well.

Addressing Real-World Challenges

The healthcare sector often faces hurdles in user adoption and efficiency. 'march' addresses recurring issues through targeted feature updates that are directly inspired by user feedback. Here are four significant challenges plus how 'march' has provided solutions:

Challenge 1: High Barriers for New Practices

Many new practices find it cumbersome to examine multiple systems when getting started.

Solution: 'march' has integrated various payment options, including credit card processing, point functionalities, coupon systems, deferred payment options, and support for PayPay.

Outcome: As a result, practices reported a 70% reduction in staff workload and increased patient lifetime value.

Challenge 2: Low Patient Engagement

Current online consultation providers often struggle with low patient utilization rates.

Solution: 'march' has implemented features such as customizable rich menus on LINE, patient-specific messaging, and a robust survey feature. Additionally, they introduced nurturing options and scenario-based broadcasting to engage various patient types effectively.

Outcome: These enhancements led to a threefold increase in consultation frequency.

Challenge 3: Stagnant Revenue Growth

With limits on new patient consultations, clinics found it hard to grow revenue.

Solution: 'march' introduced e-commerce capabilities alongside promotional features for regular items during consultations.

Outcome: This change resulted in a tenfold increase in monthly revenue.

Challenge 4: Difficulty in Measuring Effectiveness

Clinics often struggle to assess the ROI on their advertising expenditures.

Solution: 'march' now provides functionalities to track entry points, measure performances at booking and purchasing stages, and integrates with tools like Google Analytics 4 and Google Tag Manager.

Outcome: This leads to a 25% reduction in advertising costs and improved conversion rates.

Continuous Improvement and Future Features

What sets 'march' apart is its commitment to rapid improvements derived directly from user feedback. Through in-house development, 'march' can quickly adapt to the changing needs of healthcare providers while maintaining high standards of security and user support. Wrusty emphasizes continuous assistance, including a customer success team dedicated to maximizing revenue.

Looking forward, the company plans to enhance 'march' with:

• - Integration of AI for online consultations
• - Compatibility with payment solutions like Apple Pay, Google Pay, and PayPay
• - Seamless connections with major electronic health record (EHR) systems

Conclusion: A New Era in Healthcare with 'march'

With 'march', healthcare providers can improve efficiency and enhance patient experiences through smart technology. Wrusty Inc. remains dedicated to supporting the digital transformation of the medical field, ensuring a streamlined connection between patients and healthcare professionals. Enhanced capabilities and ongoing updates will continue to shape the future of online medical consultations, cementing 'march' as a leader in this vital sector.

For more information about 'march' and its services, visit march-cos.com.