#United Kingdom #Manchester #Sysmex America #Macrium Software #Medical Testing

A Strategic Partnership to Revolutionize Healthcare

In an era where healthcare institutions are increasingly relying on technology, maintaining the efficiency of medical testing is crucial. Macrium Software, renowned for its Windows backup solutions, has formed a significant partnership with Sysmex America, a prominent leader in hematology diagnostics. This collaboration aims to mitigate downtime associated with medical equipment, a persistent thorn in the side of health professionals in their daily operations.

Understanding the Challenge

In healthcare environments, equipment downtime can delay diagnosis and treatment, leading to severe implications for patient care. Per Sysmex America’s Vice President of Service and Support, Jose Rivera, addressing this challenge head-on is essential. “The key objective is to reduce downtime as much as possible because any downtime has a negative impact on patient care, leading to delays in treatment,” Rivera states. By focusing on solutions that minimize service interruptions, both companies are paving the way for advancements in patient care through technology.

A Service Excellence Motivation

As industry leaders, both companies recognize that service excellence is not just a desirable trait; it is a fundamental aspect of their business operations. Dave Joyce, CEO of Macrium Software, emphasizes, “For Sysmex, every minute of downtime directly impacts patient care.” With this critical relationship in mind, Macrium sought to deliver a technology solution that addressed uptime issues effectively, thus enhancing the overall service model.

Remote Recovery: A Game-Changing Approach

Historically, Sysmex technicians faced significant challenges due to the necessity of traveling to customer locations to resolve issues with software. However, the introduction of Macrium's innovative solutions has transformed this outdated model. Now, Sysmex's support teams are empowered to perform remote restores quickly and securely, significantly streamlining their service approach.

Ben Boeke, the Group Manager of Technical Product Management at Sysmex America, explains the importance of security in their solution: “It was essential for us in a highly regulated industry to ensure that the backups are safe, secure, and localized. By encrypting backups, Macrium helps us maintain consistency and security.” This shift enables Sysmex to enhance their customer service, ensuring reliability in their operations without needing extensive on-site technical visits.

Impressive Quantifiable Results

The outcome of the collaboration has already been notable, with initial reports indicating a 50% reduction in labor costs, projected to soar to a remarkable 75% once fully integrated into Sysmex's operations. Perhaps the most significant achievement is the reduction in equipment downtime from hours to mere minutes, translating into quicker diagnostics and ultimately improved patient care.

With the ongoing deployment of Macrium's solutions, the partnership stands to revolutionize how Sysmex America addresses downtime challenges, showing promising results for both staff and patients alike.

Learn More About This Initiative

A comprehensive case study detailing Sysmex’s success with Macrium's solutions is available in video format, featuring insights from both Rivera and Boeke. This resource highlights essential strategies implemented to enhance patient outcomes through reliable and efficient testing practices.

About Macrium Software and Sysmex America

Macrium Software is dedicated to providing top-of-the-line backup and recovery solutions, critical for protecting valuable data in various industries. In contrast, Sysmex America has been at the forefront of clinical laboratory solutions for over 50 years, echoing a commitment to healthcare excellence through innovative technology.