#USA #New York #Luxury Hotels #Mews #Preferred Hotels

Mews Forms Strategic Alliance with Preferred Hotels & Resorts

In an exciting development for the hospitality sector, Mews has announced its newest partnership with Preferred Hotels & Resorts, a globally recognized leader in the independent hotel industry. This collaboration represents a significant step forward, as Mews joins the ranks of preferred technology providers under the Alliance Partner Program of Preferred Hotels & Resorts.

Expanding Technological Support

With this partnership, member properties across the Americas and EMEA regions will gain access to Mews' state-of-the-art AI-driven management system at preferential rates. This system includes a suite of essential tools tailored for the hospitality industry, such as Property Management Systems (PMS), Point of Sale (POS), Revenue Management Systems (RMS), Housekeeping management, and comprehensive payment solutions.

By integrating reservations, payments, and guest preferences into a unified platform, Mews significantly minimizes the manual workload requisite for hotel teams. This allows staff to avoid the pitfalls of jumping between disparate systems, thereby enhancing efficiency and service quality. The collaboration with Preferred Hotels & Resorts also broadens the availability of these advanced tools to a large network of over 650 distinct hotels, resorts, residences, and unique hotel brands across 80 countries.

Mews' flexibility allows properties to customize the solutions in line with their operational modes while maintaining their unique brand characteristics, from personalized guest journeys to tailored pricing structures and service models.

A Focus on Unique Experiences

“Feedback from our members highlights a collective desire to streamline operations without compromising the unique touch that distinguishes their hotels. Mews provides an integrated system covering reception, payments, and guest experiences, which reduces time spent on manual tasks and allows teams to focus more on personalized guest interactions,” explained Michael Osgood, Vice President at Preferred Hotels & Resorts.

Mews CEO, Matt Welle, emphasizes the importance of freeing up staff time, stating, “Many independent hotels operate with lean teams where ownership, management, and front desk duties form the core of their operations. Any time lost to cumbersome systems detracts from the guest experience.” Mews aims to provide operational efficiency, allowing teams to concentrate on delivering exceptional service.

Lauded by Estates and Guests Alike

More than 15 independent luxury hotels and resorts under the Preferred umbrella have already begun to leverage Mews, including prestigious names such as Maison Albar - Le Victoria, Hotel des Grands Voyageurs, Hotel 9Confidentiel, Hotel Golf Chateau de Chailly, and Castello Dal Pozzo Resort Lago Maggiore.

Inès Delaval, Revenue Manager at Maison Albar - Le Victoria, shared, “Mews is a fantastic addition to our daily operational processes. It's incredibly user-friendly, intuitive, and enjoyable to work with. Moreover, it meets all our requirements as a comprehensive solution, ensuring seamless workflows for our team and enabling us to focus on what matters most—crafting extraordinary guest experiences.”

Hotels interested in integrating Mews can reach out either to their Preferred Hotels representative or directly contact Gari Poniatowski at Mews.

About Mews

Mews positions itself at the forefront of hospitality technology with an AI management system that integrates revenue, operations, and guest journeys. The organization assists teams in automating everyday tasks to focus on creating unforgettable guest experiences. With 15,000 clients in 85 countries, Mews has garnered accolades as the Best PMS by Hotel Tech Report for three consecutive years and has also made the list of the best workplaces in hotel technology for six years straight.

About Preferred Hotels & Resorts

Preferred Hotels & Resorts is the largest independent hotel brand globally, representing over 650 distinct hotels, resorts, residences, and unique hotel groups in 80 countries. Through curated global collections, the brand provides discerning travelers a tailor-made luxury experience that aligns seamlessly with their lifestyle and preferences. Every property within the portfolio adheres to stringent quality standards set by the Integrated Quality Assurance Program of Preferred Hotels & Resorts. Programs such as I Prefer™ Hotel Rewards, Preferred Residences℠, Preferred Pride℠, and Preferred Golf™ offer valuable benefits for travelers seeking memorable experiences. For further details, please visit Preferred Hotels.