Jim Miller Returns to CXM as Director of Sales and Marketing for Transformation and Growth

Jim Miller's Return to CXM: A New Chapter

Tramec, LLC has recently announced a pivotal decision in its strategy to enhance operations at Chicago Extruded Metals (CXM)—the return of Jim Miller as the Director of Sales and Marketing. This move comes on the heels of Tramec's acquisition of CXM’s operating assets from Berkshire Investments in late 2024, marking a significant turn in the company’s journey toward revitalization and customer excellence.

Jim Miller brings illustrious experience and a rich history with CXM, where his career began in 1989, shortly after completing high school. His commitment and talent flourished quickly as he traversed multiple departments, including extrusion, hot forming, and cold drawing. Over the years, he has become a cornerstone in fostering strong relationships within the industry, especially in sectors like potable water and machining, where his technical acumen shines.

Upon his return, Jim emphasized the importance of restoring CXM’s legacy— a time when the company was renowned for its exceptional customer service and superior product quality. Under Tramec’s stewardship, he is determined to reclaim that reputation and achieve operational excellence.

Mark Holm, Chief Commercial Officer of Tramec, expressed optimism regarding Jim’s leadership, noting, “His extensive experience with CXM and profound industry insights render him an irreplaceable asset as we navigate through this transformation.” The focus is now on enhancing customer satisfaction while improving operational capabilities to match the high standards expected by clients.

CXM, founded in 1923, has a rich history in brass recycling and earning customer trust across industries such as automotive, aerospace, and electronics. The strategic initiatives initiated post-acquisition are aimed at boosting manufacturing capabilities and reliability. Mr. Holm mentioned, “Our goal is to maintain the quality and service that our customers expect, through the delivery of premium custom alloys and flexible minimum order quantities.”

In his new role, Jim will spearhead CXM’s marketing strategies to revitalize business relationships, including those with clients who have had previous concerns about service levels. He aims to leverage his comprehensive knowledge of the industry, combined with the support of a highly skilled team, to fuel CXM’s growth trajectory. “I am excited to collaborate with an experienced team at CXM. Our mission is to prioritize customer relationships and provide tailored solutions in the precision machined components domain,” he noted during a recent statement.

Tramec’s investment in CXM entails allocating resources towards expanding manufacturing capabilities, which will not only improve production speed but also enhance the company’s ability to meet the diverse needs of its clientele. This overhaul comes at an opportune time, as customer demands increasingly lean towards customized solutions alongside top-tier customer service.

As CXM steps into this new era under Jim Miller’s guidance, there is a palpable sense of excitement about the prospects ahead. The potential for growth, fueled by a commitment to quality and innovation, positions the company uniquely to navigate the evolving challenges of the market. Tramec’s vision, combined with Jim’s extensive expertise, sets the stage for a promising future at CXM where customer needs are at the forefront.

In conclusion, with a robust foundation and a renewed focus on excellence, Jim Miller's return heralds a transformative chapter for CXM, promising enhanced customer engagement and product quality. As they embark on this journey, both Tramec and CXM are dedicated to building a brighter future by catering to the ever-evolving needs of their customers.