#healthcare #AI Phone #Dr.JOY

Dr.JOY's AI Phone Service: Leading Change in Healthcare

In a remarkable achievement, Dr.JOY Inc., a Tokyo-based company specializing in healthcare technology, has announced that its AI phone service has surpassed 200 installations in medical institutions within just two years of its launch in June 2024. This milestone signifies a major shift in how medical facilities handle communication challenges, particularly the chronic issues of missed calls and understaffed operations.

Starting from its initial phase focused on outpatient appointment scheduling, the AI phone technology has continually evolved based on feedback from various healthcare facilities. After reaching the 100 installations mark in July 2025, the pace of adoption doubled, emphasizing the service's effectiveness in addressing critical needs within the healthcare sector.

Detailed Features and Expanding Applications

The AI phone service was initially designed to manage appointment scheduling for outpatient services, including new appointments, changes, cancellations, and confirmations. However, it has since expanded its capabilities, now supporting numerous scenarios:

• - Outpatient Services: Handling appointment scheduling for new requests, changes, cancellations, and confirmations.
• - Health Checkup Centers: Managing appointments specific to health checkup inquiries.
• - Pharmacy Department: Facilitating inquiries and tracing reports.
• - Regional Collaboration Office: Streamlining patient referrals and transfer coordination.
• - Wards: Organizing visitation appointments.
• - Patient Support Centers and Emergency Rooms: Providing pre-consultation support before patient visits.

These enhancements have transformed Dr.JOY's AI phone service from a simple appointment tool to a comprehensive communications solution that supports multiple departments within hospitals. To further boost patient convenience, Dr.JOY has integrated a new