#Generative AI #Genpact #HFS Research

Genpact Recognized as Horizon-3 Market Leader

On February 3, 2025, Genpact (NYSE: G), a renowned global technology services company, gained recognition as a Horizon 3 Market Leader in the HFS Horizons Generative Enterprise Services 2025 report. This esteemed annual report assesses professional services firms based on their capabilities to deliver substantial value to enterprise clients utilizing advanced technologies such as AI.

Importance of Agentic Intelligence

Riju Vashisht, Chief Growth Officer at Genpact, emphasized the significance of the evolution of Agentic Intelligence. He stated, “This shift represents a crucial change in how organizations can harness AI to enhance performance across their operations.” With a transition from conventional AI applications, enterprises require partnerships that meld agentic solutions with profound industry expertise and operational intelligence to facilitate rapid and scalable outcomes.

Genpact is committed to empowering its clients, allowing them to advance intelligence swiftly and efficiently, aligning with the trends outlined in the HFS report.

Key Trends in Generative Enterprise Services

The HFS Generative Enterprise Horizons report highlights pivotal trends influencing businesses today. Among these trends are the rise of Agentic AI, the movement towards Services-as-Software, and the increasing relevance of AI-powered ecosystems and hyper-personalization. These shifts lead enterprises away from isolated solutions to scalable and intelligent automation, reinforcing Genpact's approach in fostering innovation and delivering impactful results for its clientele.

One exciting development mentioned in the report is Genpact’s latest initiative, the AI Gigafactory. Launching on January 28, this groundbreaking AI accelerator is designed to help enterprises expedite their journey from pilot projects to full-scale production of AI solutions. The AI Gigafactory showcases Genpact’s unique proposition, intertwining domain expertise with cutting-edge technological advancements to drive meaningful outcomes effectively.

Acknowledgment from HFS Research

David Cushman, Executive Research Leader at HFS Research, remarked, “Genpact is solidifying its position as a trusted leader in generative enterprise services.” He highlighted how the combination of advanced AI capabilities and comprehensive solutions consistently yields transformative and measurable outcomes, establishing Genpact as a dependable collaborator for enterprises aiming for sustained growth.

The HFS Research 2025 report evaluated a pool of 40 service providers, assessing their proficiency in answering the core questions of Generative Enterprise services: