Aimbridge Hospitality Partners with Canary Technologies for Digital Tipping Innovations

Aimbridge Hospitality Partners with Canary Technologies for Digital Tipping Innovations



In a significant move towards modernization in the hospitality sector, Aimbridge Hospitality, recognized as the global leader in third-party hotel management, has selected Canary Technologies to enhance their guest and staff experiences through the implementation of an award-winning Digital Tipping solution. This partnership is set to revolutionize the way guests show appreciation for hotel services and simultaneously boost employee morale.

Canary Technologies has made substantial strides in the hospitality industry through its Guest Management System, which aims to simplify and enhance various guest interactions from booking to check-out. The Digital Tipping solution specifically addresses the growing demand for cashless transactions, allowing guests to tip hotel staff effortlessly through their mobile devices without the need for cash or additional app downloads. This intuitive platform significantly enhances the overall guest experience, making rewarding hardworking staff easier than ever.

Transforming the Guest Experience


According to reports, hotels implementing Canary's Digital Tipping have experienced a promising increase in guest satisfaction scores by approximately 5-10%. Guests can use their preferred digital payment methods to tip staff, leading to a seamless and quick process that aligns with the fast-paced nature of modern travel. With increased guest satisfaction directly correlated with improved staff retention, this strategy creates an environment where both guests and employees feel valued and appreciated.

Conrad Riddle, the Vice President of HR Shared Services at Aimbridge Hospitality, stated, "Aimbridge Hospitality is committed to delivering exceptional guest experiences while also supporting the hardworking staff who make memorable stays possible. Canary's Digital Tipping solution creates a win-win for guests and staff—giving guests an easy way to show appreciation while increasing job satisfaction."

The ripple effects of implementing such technology extend beyond just tipping practices. The Digital Tipping solution also integrates seamlessly with core HR systems, thereby reducing administrative overhead. This built-in automation for user management and payroll ensures that tips are accurately processed and delivered directly into employees' paychecks, further eliminating potential discrepancies and confusion associated with cash tipping.

The Bigger Picture: Retention and Morale Boost


Staff turnover, a significant issue in the hospitality industry, can be daunting and costly for hotels. The positive impacts of Canary's solution are palpable; hotels that utilize it have reported reducing staff turnover by as much as 75%. This decrease not only saves money on hiring and training new employees but also fosters a consistent and capable workforce that can provide exceptional service consistently.

David Chang, Strategic Accounts Executive at Canary Technologies, expressed enthusiasm about this partnership, adding, "We are proud to partner with Aimbridge Hospitality to bring Digital Tipping to their portfolio, providing an easy and impactful way for guests to show appreciation. By increasing staff morale and reducing turnover, Canary's Digital Tipping enables hotels to retain top talent and deliver exceptional service."

About Canary Technologies


Canary Technologies is dedicated to modernizing the hotel technology landscape through its AI-powered Guest Management Platform. Their solutions not only improve hotel operations but also directly impact revenue and guest experiences. Trusted by over 20,000 hotels across more than 90 countries, Canary is at the forefront of technological innovation in hospitality, counting iconic brands that include Marriott International and Four Seasons among its clients. The company has consistently earned accolades for its impact on the hospitality industry, reflecting its commitment to excellence.

As Aimbridge Hospitality and Canary Technologies embark on this journey together, the future of hospitality appears bright, with advancements like Digital Tipping paving the way for increased guest satisfaction and enhanced employee engagement.

Topics Consumer Technology)

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