#USA #Phoenix #Round Rock #VertexOne #IUCX

VertexOne Shines at IUCX 2025

VertexOne, a prominent player in the realm of cloud software aimed at redefining customer experiences in the energy and utility sectors, concluded the 49th annual IUCX (formerly CS Week) Conference on a high note. This year, the City of Round Rock, Texas, received prestigious awards for its trailblazing digital engagement initiatives, showcasing the potential of innovative technology in enhancing utility services.

The City of Round Rock was honored with the Innovation in Digital Engagement Award, recognizing its extensive customer portal project divided into multiple phases. This initiative empowers residents by providing them insights into their water usage, thus helping them avoid unexpected high bills. The accolade reflects not only Round Rock’s commitment to improving customer experiences but also signifies significant strides in the digital transformation of utility services.

VXconnect Launch

VertexOne also made waves at the conference with the launch of VXconnect, its new customer engagement engine designed to aid energy and utility providers in their transition towards enhanced service delivery. VXconnect stands out as a comprehensive Software as a Service (SaaS) platform aimed at streamlining customer interactions, improving operational efficiency, and unlocking scalable solutions for utility providers.

According to Tina Santizo, VertexOne's COO, “These awards spotlight what's possible when utilities have both a strong vision and the right tools to bring it to life.” The recognition of Round Rock’s efforts reflects the intention behind VXconnect, which was developed to provide progressive teams with a modern, unified solution that drives impactful engagement.

Recognizing Individual Talent

In addition to the city’s achievements, Debbie Seman, the Utility Billing Revenue Supervisor for Round Rock, garnered one of the coveted 2025 Rising Star Awards. She was recognized for her leadership in directing the customer consumption portal project, collaborating with various departments and vendors to create a robust solution. Her knack for innovative problem-solving and commitment to fostering a positive work environment were pivotal in evolving the project's vision into reality.

Keith Ahonen, SVP of Partners and Channels at VertexOne, remarked on the significance of Round Rock's accomplishments, noting, “Watching Round Rock succeed on this stage is incredibly meaningful,” and emphasizing the evolution witnessed in both technology and customer outcomes.

Addressing Industry Challenges

Throughout the IUCX conference, VertexOne's leaders participated in multiple discussions addressing critical customer experience challenges facing utility companies today. Sessions focused on several key areas, including:

• - Engaging vulnerable customers through proactive and personalized outreach.
• - Championing water conservation efforts through data-driven strategies.
• - Motivating previously passive customers to take a more active role through incentivized behavioral change.

The IUCX conference serves as a crucial networking and educational platform for professionals in the electric, gas, and water/wastewater utility sectors across North America and beyond, offering insights into best practices and innovative strategies that drive customer satisfaction.

Conclusion

VertexOne continues to be at the forefront of digital transformation in the utility sector. By empowering clients like the City of Round Rock with tools that foster innovation and deepen customer engagement, VertexOne not only enhances customer utility experiences but also sets a benchmark for success within the industry. With over 30 years of expertise and 400 cloud-based customer solutions, VertexOne remains committed to driving the next generation of customer-focused services.

For more information about how VertexOne is shaping the future of utility customer experiences and to view the full slate of IUCX 2025 award winners, visit vertexone.ai.