#Japan #Tokyo #Customer Support #Marketing Association #EC DXPO

Overview of EC DXPO Tokyo 2026

In August 2026, Marketing Association Inc., a prominent player in providing customer support solutions for the e-commerce sector, showcased its services at the 5th EC DXPO Tokyo 2026 held from August 20-21 at Tokyo Big Sight. The event, which brought together various stakeholders from the retail and e-commerce industries, focused on enhancing sales, improving operational efficiency, and advancing digital transformation (DX).

Show Highlights

Our company participated alongside our group entity HATME Inc., where we proudly presented our specialized services such as EC Support Plus and Customer Support Plus. The booth attracted a significant number of visitors eager to learn about our innovative approaches to customer service and operational efficiency in the e-commerce landscape.

The showcase featured a central monitor displaying materials outlining our service offerings and demonstrating how we can support various operations in the e-commerce space. Discussions at our booth provided insights into successful case studies and how businesses can tackle operational challenges through our solutions.

Introducing EC Support Plus

EC Support Plus is a customer support outsourcing service specifically designed for e-commerce businesses, managed by a team of full-time professionals with over ten years of industry experience. Our service encompasses a wide range of operations including:

• - Customer inquiries management
• - Order processing
• - Subscription management including cancellation prevention and follow-up calls.

This solution is adaptable to various e-commerce platforms, enabling businesses to outsource their customer service needs effortlessly. Whether you are looking to optimize your resources or improve operational efficiency, we invite you to reach out to us for more information.

Introducing Customer Support Plus

In addition to EC Support Plus, we also showcased Customer Support Plus, a comprehensive call center service. This solution caters to inbound queries, email support, complaint handling, and more, providing year-round assistance for your products and services. Entrusting your contact center operations to our team will ensure seamless communication and high service levels for your customers.

Conclusion of the Event

The two-day event was a resounding success, with many clients visiting our booth to discuss their e-commerce needs. We express our sincere gratitude to all who joined us and engaged in enlightening discussions about our services. Through exhibitions like EC DXPO, we strive to assist businesses in overcoming their challenges and achieving greater success.

About Marketing Association Inc.

Based in Tokyo, Marketing Association Inc. is led by CEO Hirokazu Nakazono and specializes in call center outsourcing and e-commerce operations. With a capital of 17.5 million yen, we are committed to providing innovative solutions to our clients.

For more details, visit our corporate website: Marketing Association. Learn more about our Customer Support Services at Customer Support Plus and our E-Commerce Operations at E-Commerce Services. Additionally, discover insights into e-commerce operations through our educational media “Let’s Learn EC” at Naruhodo! Makasete EC.