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SoftAtHome's 'Reconnexion Flash': Revolutionizing Connectivity in France

In an impressive collaboration, SoftAtHome has launched its innovative service named 'Reconnexion Flash' with Orange, aimed at enhancing the online experience of French households during fiber outages. This revolutionary service utilizes the cutting-edge Always'ON technology, designed to ensure seamless connectivity when traditional fiber optics fail.

The Importance of Connectivity

Fiber optic interruptions, whether due to routine maintenance or unforeseen faults, can lead to significant disruptions for users who rely on stable internet access for work, entertainment, and communication. Traditionally, consumers had to rely on backup hardware, such as 4G modems or mobile routers, to maintain connectivity. However, SoftAtHome's Always'ON solution eliminates that need, significantly simplifying the process.

How It Works

The heart of the 'Reconnexion Flash' service lies within the Livebox device, which is capable of detecting when the fiber connection is lost. Upon detection, it automatically redirects the internet connection through the customer's smartphone hotspot, keeping all household devices such as laptops, tablets, smart TVs, and other connected gadgets operational without any reconfiguration required. This automatic transition ensures that users can continue their activities without interruption.

User-Friendly Design

One of the standout features of the service is its simplicity. End-users do not have to download special mobile applications, set up VPNs, or install additional hardware. The setup process takes mere minutes. When a disruption occurs, the Livebox conveniently displays a QR code that, once scanned, provides a quick tutorial on how to activate the smartphone's hotspot using a password generated by the Livebox itself. This straightforward process allows automatic connection without the need for the user to navigate through network names.

Once activated, the Livebox quickly shifts to the smartphone's hotspot during the fiber outage. When the traditional fiber connection is restored, the Livebox effortlessly transitions back to the fixed line while disabling the mobile link. This ensures uninterrupted service for all internet-dependent applications, including streaming services.

Elevating Customer Experience

The 'Reconnexion Flash' service elevates the customer experience significantly. As explained by Laurence Thouveny, Executive Vice President of Customer Experience at Orange, this technological advancement is designed to simplify life for users during critical times, providing a quick and autonomous solution for maintaining internet connectivity during outages. This service reflects Orange’s commitment to enhancing network resilience and delivering optimal customer experiences.

Arnaud Bellivier de Prin, CEO of SoftAtHome, also emphasized the value of maintaining broadband connectivity through Always'ON, stating that this service brings peace of mind to users. It allows operators to retain control over the experience, ensuring continuity, even when challenges arise. The service is designed to work alongside various software gateway environments, including prpl, further showcasing its versatility.

About SoftAtHome

SoftAtHome is an independent software provider specializing in broadband, Wi-Fi, video, and analytics solutions. The company offers eight core solutions, including Connect'ON for broadband, Wifi'ON for Wi-Fi, and Always'ON for smooth WAN failover through smartphones. With its products used in over 30 million homes globally, SoftAtHome helps networks improve the digital home experience. Their commitment to innovation and development is backed by a passionate team of over 300 employees, predominantly engineers focused on enhancing user experiences.

For the latest in connectivity technology and to explore more about SoftAtHome and its services, please visit SoftAtHome's website.