#Japan #Tokyo #WillBase #D-Counselor #OTC Sales

WillBase Introduces D-Counselor for OTC Sales Support

WillBase Inc., based in Chuo, Tokyo, has recently announced an upgrade to its OTC customer support tool, the D-Counselor. This new functionality aims to ensure compliance with the revised Pharmaceutical Law effective from May 2026. The D-Counselor tool is specifically designed for businesses involved in the sale of over-the-counter (OTC) medications, such as drugstores. The new feature focuses on supporting sales processes for products categorized as "designated abuse prevention drugs."

Background of the New Functionality

The recent increase in OTC medication abuse, particularly among younger populations, has become a pressing social issue. In response to this, the revised Pharmaceutical Law has imposed stricter regulations regarding the sale of designated abuse prevention drugs. According to the new legislation, OTC sales operators must verify the name and age of buyers under 18, as well as confirm reasons for bulk or frequent purchases. It’s essential for pharmacists and registered sellers to adhere to these requirements, conducting face-to-face communications and recording compliance for accountability.

The D-Counselor's new capabilities automate these responsibilities on a tablet interface, guiding users through the necessary verification processes. This approach ensures that sales comply with legal regulations while also promoting efficient sales practices.

Details of the New Features: Automation of Legal Compliance and Record Keeping

The innovative features introduced in D-Counselor include:
1. Step-by-Step Face-to-Face Confirmation: The interface visually guides users through the confirmation steps for age verification and bulk purchases. This minimizes chances of oversight, allowing even inexperienced staff to comply with legal requirements confidently.
2. Automated Record Keeping: The system logs the discussions and verifications conducted by pharmacists and registered sellers, creating a clear record. This log not only serves as compliance evidence but also demonstrates that appropriate professional checks were performed.
3. Digital Transformation: Moving away from paper-based operations, the D-Counselor digitalizes the process, ensuring all outlets implement compliant procedures in a consistent manner, in line with the latest legislation.

Balancing Proper Sales and Promotion with D-Counselor

The D-Counselor has proven its worth in real-world applications, such as with Company A, which reported that nearly 100% of their consultations featured recommended symptoms and interventions. Moreover, they achieved a 90% success rate in recommending products, with a commendable 70% success rate for those recommendations being successfully sold. For further details on the effectiveness of this system, interested parties are encouraged to reach out directly.

This new feature set enhances the D-Counselor's ability to facilitate proper sales practices in light of the impending legal changes and aims to boost operational standards across various OTC businesses.

Future Outlook: Transforming Compliance into Improved Service Quality

By integrating D-Counselor into their systems, OTC retailers can ensure adherence to industry regulations while reclaiming their roles as trusted healthcare gatekeepers. This tool enhances the overall quality of customer service, empowering operators to engage effectively and empathetically with clients.

As WillBase continues to respond to the evolving needs of OTC businesses, the company underscores its commitment to developing infrastructure that gains the trust of local communities while addressing social challenges such as medication abuse. Their vision,