#USA #Jackson #Consumers Energy #Michigan scam #power shut-off

Consumers Energy Issues Scam Warning to Customers

Consumers Energy, the largest energy provider in Michigan, has issued a warning to residents about a new scam that has surfaced recently. Scammers are contacting Michiganders, claiming that there is an urgent need to make payments to avoid immediate service disconnection. This warning comes from Jim Beechey, the vice president of information technology and security at Consumers Energy, who emphasizes the importance of being vigilant against these persistent scammers.

The Nature of the Scam

In the past week, numerous customers reported receiving unsolicited calls and emails from individuals posing as representatives of Consumers Energy. The tactics employed by scammers include:

• - Spoofing the company's phone number, making it appear as if the call is legitimate.
• - Threatening that electricity will be cut off unless they receive an immediate payment.
• - Pressuring customers to pay using prepaid debit or gift cards, which is a common strategy used by scammers to avoid traceability.

Beechey commented, "While we understand most people are cautious about giving out personal information, it's crucial to remind everyone that these criminals are cunning and determined to defraud innocent individuals."

How to Protect Yourself

Consumers Energy is taking a proactive approach to ensure that customers are informed about how to handle such calls. They offer several tips to help people safeguard themselves:
1. Methods of Payment: Consumers Energy does not require customers to pay bills using specific methods like prepaid cards. Customers can find approved payment methods at their official website, ConsumersEnergy.com/waystopay.
2. Secure Payment Systems: The company never asks for credit card details over the phone; instead, they direct customers to a secure payment system.
3. Verify Communications: If someone claims to be from Consumers Energy and requests personal information, customers should hang up and call the official number: 800-477-5050.

Reporting Scams

If a customer has already made a payment and suspects they have fallen victim to the scam, they are encouraged to contact Consumers Energy directly at 800-477-5050 for assistance. Those who have not made a payment should file a report with local law enforcement.

Reliability of Consumers Energy

Consumers Energy is dedicated to providing reliable energy services to approximately 6.8 million residents across 68 counties in Michigan. The company is committed to the well-being of its customers and encourages vigilance so that individuals can protect their hard-earned money.

For further information on energy services and customer support, residents are encouraged to visit ConsumersEnergy.com.

In summary, as scams become increasingly sophisticated, it’s vital for consumers to stay informed, question unsolicited communications, and protect their personal information. Let’s remain alert and ensure that we prevent fraudsters from succeeding in their deceitful plans.