Altius Link Supports Efficiency in Personnel Operations for Meguro City Hall

Altius Link Enhances Personnel Efficiency for Meguro City Hall

Altius Link, a dynamic company based in Shibuya, Tokyo, has taken significant steps in streamlining the personnel operations of Meguro City Hall. This initiative marks a pivotal transition as it is the first time that Meguro City Hall has outsourced its standard personnel tasks to an external provider. Altius Link aims to enhance the convenience offered to staff and reduce the overtime burden that employees typically face during busy periods.

Background and Challenges

Meguro City has persistently pursued sustainable administrative operations by optimizing employee numbers and promoting efficiency in operations. The Human Resources department faced a considerable increase in workload, particularly with the introduction of new leave policies and a rise in the number of employees on annual contracts. During peak periods, employees tasked with handling related operations found their overtime hours soaring, reaching an overwhelming total of 150 to 200 hours a month. This created an urgent need to alleviate the existing work pressure.

Key Achievements

Enhanced Convenience through Desk Consolidation

Previously, applicants needed to contact multiple desks for inquiries, which complicated the process and reduced efficiency. However, by unifying these desks, Altius Link has significantly improved accessibility for city employees. This consolidation not only simplifies the inquiry process but also leads to a reduction in the workload for Human Resources personnel involved in processing applications.

Optimization of Workflow: A Ten-Hour Reduction in Overtime

By establishing a collaborative framework among departments and reassessing workflows, Altius Link has successfully fostered greater efficiency. They implemented streamlined processes and created manuals to facilitate better task management. The outcome has been impressive—within a short span post-implementation, the month-to-month overtime for payroll personnel decreased by a full 10 hours during peak times. This adjustment has enabled two full-time employees to refocus on their primary duties, enhancing overall productivity.

Conclusion

The details of Meguro City Hall's implementation serve as an exemplary case study in administrative efficiency. Altius Link remains committed to partnering with Meguro City to realize the vision of a vibrant and comfortable community characterized by sakura blooms, a mission that enhances their service quality to exceed customer expectations. Moving forward, Altius Link will apply its extensive experience and knowledge gained through collaborations with various enterprises and municipalities to drive further operational reforms.

Related Information

- Corporate Shared Services: Visit here
- Back Office Services Page: Explore here

Altius Link is structured as a joint venture between KDDI and Mitsui & Co. The company offers comprehensive BPO (Business Process Outsourcing) services that cover areas such as contact centers, back-office operations, sales support, and IT solutions. By fusing high-value personnel with advanced technologies like generative AI, Altius Link promotes business transformation and aims to enhance the competitive edge of businesses. Its guiding purpose is to strengthen connections in a beautiful and interesting way, ultimately contributing to a more sustainable society.