#Japan #Tokyo #Customer Satisfaction #Oricon Survey #ANA Business Solutions

ANA Group's Training Excellence Recognized in 2025 Oricon Survey

In the realm of corporate training, the ANA Group has made a remarkable achievement by being awarded the top position in the "2025 Oricon Customer Satisfaction Survey" in two separate categories: "Corporate Training for Young and General Employees" and "Corporate Training for New Graduates." This mark of excellence is particularly significant as it demonstrates the company’s commitment to maintaining high training quality, having secured the top instructor position for six consecutive years.

Focus on Quality Education

ANA Business Solutions, based in Ota, Tokyo, is at the forefront of providing educational and training services. Their emphasis on quality is highlighted by the instructors, who are not only seasoned professionals from the ANA Group, including cabin crew and ground staff but also experts who continuously engage in training to share the latest industry insights.

The training programs they offer are meticulously designed to foster the development of essential business skills and enhance the effectiveness of communication. By leveraging a unique methodology refined through years of service in the aviation industry, the training encompasses various aspects of interpersonal relations crucial for success in any workplace.

Curriculum Highlights

One of the standout courses titled "Building Trust Quickly: ANA’s Business Etiquette Training" equips participants with methods to establish trust swiftly in business settings. This course draws from the behaviors and inner workings of ANA's cabin crew, allowing attendees to cultivate necessary business aptitudes through practical exercises.

In addition, the "Human Error Mitigation Training" aims to impart critical strategies to prevent accidents within the aviation sector. This offering is invaluable not only for young professionals but for managers across diverse industries, emphasizing universal skill application.

The breadth of courses extends to include "Communication Skills Enhancement," "Organizational Management," "Digital Transformation (DX)," and more. Each course is crafted based on real-world practices observed within various divisions of the ANA Group, enabling participants to develop skills in effective self-expression and opinion articulation.

Sustaining Quality Through Continual Improvement

Ensuring the quality of instruction is paramount, and as such, regular training and development sessions for instructors are prioritized. The frameworks implemented for instructors promote ongoing professional growth and maintain the high standards for which the ANA Group is renowned. Furthermore, courses are designed to facilitate behavioral changes and enhance participants' mindsets, empowering them to implement what they learn effectively.

As outlined by the 2025 Oricon Customer Satisfaction Survey, the results were derived from comprehensive data gathered through internet surveys involving over ten thousand respondents. This survey's integrity ensures that the feedback is robust, reflecting the genuine sentiment of trainees who have engaged with the programs offered.

Company Overview

Founded in December 1988, ANA Business Solutions is dedicated to leveraging the extensive know-how of the ANA Group in providing high-quality services. Their offerings range from educational and training programs to staffing and outsourcing services, all aimed at supporting the diverse needs of businesses. The commitment to continual improvement and customer satisfaction has established ANA Business Solutions as a leader within the industry. For those interested in exploring their educational offerings, further details can be found on their website (ANA Business Solutions).

In light of these recent achievements and recognition from Oricon, the ANA Group remains steadfast in its mission to deliver superior training solutions that equip employees with necessary skills for today’s competitive landscape.