AUI Expands Presence in AI Customer Service with Quack AI Acquisition
In a significant move to bolster its position in the artificial intelligence sector, AUI has successfully acquired Quack AI, a company renowned for its innovative AI customer service agent technology. The acquisition, announced on February 23, 2026, is expected to tremendously expand AUI’s research and development team based in Tel Aviv, effectively doubling the company’s workforce in Israel.
AUI, known for creating Apollo-1, the world's first neuro-symbolic AI model, is taking a strategic step toward enhancing its capabilities in providing AI solutions for customer service. By integrating Quack AI's technology, AUI aims to improve its services with more advanced AI agents that proactively address and resolve customer inquiries before they escalate.
Founded in 2023, Quack AI was established by industry veterans Nadav Kemper and Aviram Roisman. The company quickly gained traction, raising around $7 million in seed funding from prominent investors, including Hanaco Ventures and Storytime Capital. This financial backing allowed Quack AI to develop a versatile platform that trains AI agents capable of handling customer support across various sectors.
Quack AI's product is particularly noteworthy for its proactive approach, utilizing AI to identify potential customer issues early on and mitigating them effectively. This capability is crucial in today’s fast-paced market, where customer experience can significantly affect brand loyalty and company reputation.
The platform not only deals with common customer queries but is also designed to tackle complex issues that require specialized knowledge. It has already attracted a diverse clientele, including notable names such as Artlist, Yotpo, WalkMe, and Hologram. With this acquisition, these customers will continue to enjoy uninterrupted service, fortified by AUI's robust technology infrastructure and comprehensive resources.
Since its establishment in 2017, AUI has raised a total of $60 million, evidencing strong interest and investment in their cutting-edge artificial intelligence solutions. The firm has developed its flagship product, Apollo-1, which fuses the inputs of large language models with symbolic reasoning for more coherent decision-making capabilities. This hybrid approach empowers agents to effectively manage task-oriented conversations, a challenge traditional AI models have struggled with.
AUI's advancements under the leadership of CEO Ohad Elhelo and Chief Product Officer Ori Cohen have positioned the company to serve major players across various regulated industries, including automotive, insurance, and retail. The company’s partnership with tech behemoth Google further underscores its strategic vision and capability to deliver top-tier AI solutions. Moreover, AUI employs approximately 60 staff members across its offices in both Israel and the United States, reinforcing its commitment to being at the forefront of the AI evolution.
As we look towards the future of customer service, the integration of AUI and Quack AI represents a pivotal moment in harnessing the power of artificial intelligence to enhance the customer experience. This merger is not only about expanding resources but also about advancing the technology that will define AI in customer engagement for years to come. As AUI sets its sights on further development and implementation of AI solutions, customers and companies alike can anticipate a more refined and effective approach to customer service powered by cutting-edge technology.
AUI, known for creating Apollo-1, the world's first neuro-symbolic AI model, is taking a strategic step toward enhancing its capabilities in providing AI solutions for customer service. By integrating Quack AI's technology, AUI aims to improve its services with more advanced AI agents that proactively address and resolve customer inquiries before they escalate.
Founded in 2023, Quack AI was established by industry veterans Nadav Kemper and Aviram Roisman. The company quickly gained traction, raising around $7 million in seed funding from prominent investors, including Hanaco Ventures and Storytime Capital. This financial backing allowed Quack AI to develop a versatile platform that trains AI agents capable of handling customer support across various sectors.
Quack AI's product is particularly noteworthy for its proactive approach, utilizing AI to identify potential customer issues early on and mitigating them effectively. This capability is crucial in today’s fast-paced market, where customer experience can significantly affect brand loyalty and company reputation.
The platform not only deals with common customer queries but is also designed to tackle complex issues that require specialized knowledge. It has already attracted a diverse clientele, including notable names such as Artlist, Yotpo, WalkMe, and Hologram. With this acquisition, these customers will continue to enjoy uninterrupted service, fortified by AUI's robust technology infrastructure and comprehensive resources.
Since its establishment in 2017, AUI has raised a total of $60 million, evidencing strong interest and investment in their cutting-edge artificial intelligence solutions. The firm has developed its flagship product, Apollo-1, which fuses the inputs of large language models with symbolic reasoning for more coherent decision-making capabilities. This hybrid approach empowers agents to effectively manage task-oriented conversations, a challenge traditional AI models have struggled with.
AUI's advancements under the leadership of CEO Ohad Elhelo and Chief Product Officer Ori Cohen have positioned the company to serve major players across various regulated industries, including automotive, insurance, and retail. The company’s partnership with tech behemoth Google further underscores its strategic vision and capability to deliver top-tier AI solutions. Moreover, AUI employs approximately 60 staff members across its offices in both Israel and the United States, reinforcing its commitment to being at the forefront of the AI evolution.
As we look towards the future of customer service, the integration of AUI and Quack AI represents a pivotal moment in harnessing the power of artificial intelligence to enhance the customer experience. This merger is not only about expanding resources but also about advancing the technology that will define AI in customer engagement for years to come. As AUI sets its sights on further development and implementation of AI solutions, customers and companies alike can anticipate a more refined and effective approach to customer service powered by cutting-edge technology.
Topics Consumer Technology）
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