#Japan #Kumamoto #mila-e #MiraLABO

MiraLabo's Innovative Initiative in Kumamoto

In an exciting move aimed at improving public services, MiraLabo, a Tokyo-based company specializing in digital solutions for local governments, has initiated its municipal window digital transformation service, "mila-e (ミライー) 申請," in Kumamoto's Kawai Town. This service will officially launch on April 1, 2026, marking a significant step towards modernizing administrative processes for residents, particularly those raising children.

Background: Enhancing Support for Families

Starting in January 2026, Kawai Town has already integrated the "Mother and Child Health Handbook" app developed by MiraLabo, known locally as the "Kawai Town Oyakotecho Coconago". This application aims to support families by providing crucial information and resources related to pregnancy and child-rearing. Additionally, the online reservation system, "mila-e 予約," was introduced around the same time to manage appointments for distributing the baby health handbook and postpartum care services at the Kawai Town Health Center.

The introduction of the "mila-e 申請" service represents the next phase in Kawai's commitment to leveraging technology to enhance local economic and living environments, utilizing the "New Local Economy and Living Environment Creation Subsidy" to facilitate this transition.

Addressing Application Process Challenges

Previously, families in Kawai Town faced significant hurdles in submitting applications related to maternal and child healthcare. All paperwork had to be completed by hand, necessitating the repetitive entry of personal information across numerous forms. This manual process resulted in longer wait times and added stress for families visiting the municipal office, particularly for those already managing the challenges of pregnancy and parenthood.

How "mila-e 申請" Solves These Issues

The integration of the "mila-e 申請" service allows residents to submit applications for various programs using their smartphones or other digital devices. Families can now combine multiple applications into a single submission, streamlining the process into a one-stop shop for their administrative needs. This eliminates the hassle of handwritten entries, thus enhancing convenience for families navigating their journeys through pregnancy and early parenthood.

Furthermore, the service features a concierge function that assists users in filling out their applications, along with alert notifications for any missing information, which improves efficiency by reducing the need for municipal staff to provide guidance on forms and complete missing information checks.

Applications Covered by "mila-e 申請"

The service encompasses various essential applications:

• - Pre-natal Applications:

- First-time maternity support benefit
- Maternity dental health check support application

• - Post-natal Applications:

- Second maternity support benefit
- Application for postpartum care services
- Newborn hearing test fee support application

For residents wishing to utilize this digital service, they can simply access the following link using their digital device and follow the prompts: Mila-e Submission Portal.

Contact Information for Kawai Town Residents

For questions regarding the service or assistance with the application process, residents can contact:

• - Kawai Town Child and Family Center (Health and Children Department)
• - Phone: 0968-86-5730

Overview of "mila-e 申請"

The "mila-e 申請" service is a significant development in municipal digital transformation, allowing users to complete their applications electronically rather than dealing with traditional paper forms. This innovative approach not only saves time and reduces workload but also enhances overall accessibility for residents by eliminating the need to navigate different government offices and await their turn.

The concierge features and real-time error alerts mark substantial progress in streamlining municipal tasks, thus driving greater operational efficiency within local government offices as well.

Interested in Implementing "mila-e 申請" in Your Municipality?

MiraLabo offers informational sessions about the service, so interested municipalities are encouraged to reach out for more details. For inquiries or to request additional information, visit MiraLabo Contact or call them directly at 03-6821-8600.

As a company dedicated to creating future-oriented solutions, MiraLabo continues to lead the way in digitizing public administration, ultimately contributing to the well-being of families across Japan.