#USA #Phoenix #Resident Experience #Bilt Neighborhood OS #Bryten Property Management

Transforming Resident Experience with Bryten and Bilt

In a groundbreaking move, Bryten®, a prominent multifamily property management company, has solidified an expanded partnership with Bilt, a neighborhood commerce platform designed to enhance resident engagement. This collaboration leverages the innovative Bilt Neighborhood OS™, aiming to streamline every aspect of the resident journey, from initial apartment searches through to lease renewals.

The Bilt Neighborhood OS aims to create a unified experience that encompasses all stages of living in a Bryten-managed property. By integrating state-of-the-art AI technology, Bryten not only simplifies daily tasks but also improves resident retention and identifies new revenue streams. This initiative connects residents with a network of over 50,000 merchants, including local restaurants, fitness centers, and retail stores. The integration of these services into one seamless platform marks a significant evolution in community living.

Enhancing Everyday Living

Bryten's partnership with Bilt introduces a range of functionalities aimed at making resident life easier. With the Neighborhood OS, residents can effortlessly manage their living experience, accessing everything from lease agreements and move-in checklists to amenity bookings and smart home features. The platform even includes an AI concierge service, capable of handling various tasks such as processing maintenance requests or making reservations at nearby restaurants. All of this is available through the same interface that residents already use for paying rent and earning rewards.

This collaborative effort allows teams to respond swiftly to resident requests by communicating with AI agents via simple text messages. For example, staff can quickly generate lease agreements, approve maintenance requests, or book amenities with increased efficiency. Furthermore, tailored neighborhood perks, such as welcome kits for new residents or credits at local eateries during repairs, contribute to a more personalized living experience.

As John Vranich, Partner at Bryten, stated, "Home is our specialty, and that means making residents feel cared for in the moments that matter." The goal is to give Bryten's teams more bandwidth to focus on fostering relationships with residents while also connecting them with valuable services from the neighborhood. From a streamlined move-in process to exclusive dining offers, these tailored experiences foster loyalty and encourage residents to remain long-term.

A Win-Win for Residents and Management

The introduction of Bilt's Rent a Home feature enables Bryten to showcase its available apartments to Bilt's vast membership base of eight million members. Current residents seeking a new apartment can gain insight into available options within Bryten's portfolio, complete with personalized leasing incentives. This not only promotes the value of living in a Bryten-managed community but also enhances the process for both prospective and current residents.

Studies indicate that a significant portion of American renters prioritize local spending, with many expressing a desire for rewards tied to housing payments. According to a recent report by Bilt and SP Global, nearly 77% of renters are more inclined to stay long-term if they can earn rewards from their housing payments. Results like these underscore the importance of integrating local commerce with resident services.

Ankur Jain, Founder and CEO of Bilt, emphasizes, "Your relationship with a resident starts before they sign a lease and grows through the experiences they have every day." By adopting the Neighborhood OS, Bryten can ensure that every interaction, whether it's a service request, a dining outing, or attending a local sports event, contributes to building strong, lasting connections with residents.

About Bryten and Bilt

Bryten is recognized nationally as a leader in multifamily property management, overseeing more than 60,000 homes throughout the United States. Focusing on conventional multifamily spaces, build-to-rent options, affordable housing, and property enhancement, Bryten prioritizes creating vibrant communities where residents thrive. To learn more, visit www.livebryten.com.

On the other hand, Bilt, launched in 2021, serves as a membership platform enabling users to earn rewards on housing payments while facilitating pathways to homeownership. For further information on Bilt, visit www.bilt.com.