#Japan #Tokyo #ANA #DFA Robotics #HolaBot

Revolutionizing Airport Lounge Services with HolaBot

DFA Robotics, a subsidiary of Change Holdings based in Minato, Tokyo, has made waves by introducing the HolaBot, an innovative service robot, to the luxurious confines of the ANA lounges at Haneda and Narita airports. Initiated in June 2024, this pilot program aims to significantly enhance operational efficiency and improve the overall experience for both passengers and staff within the bustling airport environment.

Addressing Operational Challenges

The implementation of the HolaBot comes as a solution to various operational difficulties faced within the ANA lounges. Staff members reported that the task of transporting dishes back to the kitchens, especially during peak times, has been a strenuous burden. This task involved moving heavy carts back and forth repeatedly, creating not only a physical strain on employees but also considerable noise, disrupting the tranquil atmosphere that lounges intend to maintain.

In response to these challenges, DFA Robotics has stepped in, providing the HolaBot, which operates silently and efficiently. Designed to navigate the lounges with ease, the robot has been met with high praise for its performance and the dedicated after-sales support provided by DFA. The goal is to ensure a seamless integration into the lounge environment without compromising the luxurious experience of the patrons.

Impressive Impact Metrics

Surveys conducted with approximately 70 staff members revealed noteworthy results following the introduction of HolaBot. Nearly 70% reported significant reductions in their physical workload, allowing them to focus on higher-value tasks. Moreover, the HolaBot has adeptly replaced on average 255 dish retrievals daily, which, when evaluated at 1,500 yen per hour, translates to an estimated annual savings of 6.84 million yen for the airline.

Additionally, by operating without generating noise and maintaining a discreet configuration that keeps dirty dishes out of sight, the HolaBot successfully upholds the serene atmosphere that defines the upscale lounges. The service robot also smooths out the fluctuations in workload for kitchen staff by delivering dishes at a steady pace, avoiding peaks and valleys in demand throughout their shifts.

Future Prospects: Expanding Automation Across Industries

The positive feedback and operational successes at the ANA lounges mark just the beginning for DFA Robotics. The company is committed to extending its innovative automation solutions to various sectors, including hotels, hospitals, and commercial establishments where repetitive, labor-intensive tasks can be streamlined.

Testimonials from Implementing Partners

In a statement from the CX Promotion Office of All Nippon Airways, Mr. Inai expressed initial concerns regarding the compatibility of robotics within the lounge's refined atmosphere. However, the undeniable benefits of reduced strain for staff and improved efficiency in dish collection ultimately led to the decision for integration. He highlighted the value of DFA Robotics' robust after-sales support, ensuring quick responses to any operational issues that may arise.

Similarly, Mr. Sano from ANA Airport Services praised the HolaBot for its ability to transport dishes more frequently without overwhelming kitchen staff during busy periods. This constant flow of dishes not only enhances workflow but also significantly contributes to maintaining aesthetic standards within the lounge.

From Sekai-e Co., Mr. Honda noted an increasing interest from international guests, who often express curiosity and delight towards the robot, which features a calm design that harmonizes with the lounge’s luxurious ambiance.

About DFA Robotics

Founded in September 2017, DFA Robotics envisions creating next-generation social infrastructure through advanced robotics. The company aims to enhance the value of both people and businesses in an era marked by population decline and an aging society. Instead of displacing human workers, DFA Robotics' mission is to extend the potential of individuals through robotic solutions. Since entering the service robot sector in November 2021, the company has successfully implemented over 3,500 robots nationwide, establishing a solid support network across 140 locations throughout Japan. Notably, the launch of the PUDU CC1, multifunctional cleaning robot, in April 2023 marks a significant step in promoting DX (Digital Transformation) in various industries.

For more insights and updates from DFA Robotics, visit their official website at DFA Robotics.