LivePerson Achieves Leader Status in Aragon Research Globe for 2026 AI Agent Platforms
LivePerson Secures Leadership Position in the Aragon Research Globe™ for Agent Platforms 2026
On February 27, 2026, LivePerson (NASDAQ: LPSN) proudly announced its designation as a leader in the Aragon Research Globe™ for Agent Platforms 2026. This report acknowledges LivePerson as a frontrunner among 21 major AI agent platform providers, highlighting a significant transformation in the industry from basic chatbots to advanced AI agent systems.
"Being recognized as a Leader in the Aragon Research Globe underscores our dedication to delivering conversational AI that is both predictable and outcome-focused," stated John Sabino, CEO of LivePerson. He emphasized that by enabling enterprises to continually assess their AI agents, the company supports industry leaders in shifting from reactionary support frameworks to proactive, personalized interactions that yield tangible return on investment (ROI).
Key Features of LivePerson's AI Solutions
LivePerson's focus on delivering predictable conversational AI is exemplified by tools like the Conversation Simulator, which was launched in 2025. This innovative solution provides brands with a risk-free environment to test AI scenarios using synthetic customers, mirroring real user behavior. This precaution helps identify potential inaccuracies, ensuring that the AI aligns with compliance standards both during and post-deployment.
Advantages of LivePerson's AI Approach
- - Continuous Evaluation: LivePerson allows brands to rigorously test their AI agents against thousands of synthetic conversations, replicating authentic customer interactions in a safe atmosphere. This process not only validates the AI's performance but also fine-tunes its capabilities before live deployment.
- - Industry Expertise: The company's extensive experience across diverse sectors including retail, travel, banking, and healthcare equips it to enhance customer journeys effectively. LivePerson partners with its clients at every stage, crafting improved customer experiences.
- - Open Ecosystem: Adopting a vendor-neutral stance, LivePerson permits brands to integrate the technology that best serves their needs. With its centralized orchestration layer, companies can seamlessly include their selected LLMs while maintaining comprehensive control through a user-friendly interface.
This strategic empowerment enables brands to oversee AI behavior and fosters a reliable AI environment, tackling widespread concerns regarding enterprise AI adoption. As the industry shifts towards multifaceted AI agents capable of managing comprehensive tasks, LivePerson’s platform provides essential safeguards to maintain brand integrity and compliance.
For further insights, readers can access the complete Aragon Research report on their website. It is important to note that Aragon Research does not endorse specific vendors, products, or services highlighted in its publications, and all reports represent the organization's opinions rather than definite assertions.
About LivePerson
LivePerson stands as a leader in the realm of predictable conversational AI on the enterprise scale. Top global brands leverage its award-winning Conversational Cloud and Syntrix platforms to engage with millions of customers annually. With a capacity to manage nearly a billion messages each month, LivePerson provides unmatched data analytics and AI evaluation tools, unlocking the potential for conversational AI to foster improved business outcomes. To explore more about LivePerson’s offerings, visit liveperson.com.
Media Contact: Riah Lawry
Email: Riah Lawry
Source: LivePerson, Inc.
Topics Business Technology）
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