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Navigating the Agents Era in Telecommunications

In a compelling keynote at MWC Barcelona 2026, Eric Yang, the President of Huawei Carrier Business, spotlighted the transformative landscape unveiled by the agent era in telecommunications. He emphasized that this new age provides unprecedented opportunities for operators, enabling them to leverage intelligent capabilities deeply integrated into their core operations. The result? A deterministic pathway toward achieving remarkable value leaps in the industry.

The Role of AI in Consumer and Home Services

Traditionally, operators have excelled in household and consumer services. With the integration of artificial intelligence (AI), these services are adequately positioned for a revolutionary change. For instance, AI enhances home network management and ensures a secure user experience, while also facilitating intelligent video monitoring. By merging high-quality networks with Wi-Fi 7 devices, operators can shift from a passive user model—where the user adapts to the network—to a proactive service model, allowing the network to adapt to user needs. This evolution means users can initiate automatic network diagnostics via a simple voice command, schedule internet access times, and enjoy guaranteed quality for critical services like gaming and video streaming.

Voice services have always been a significant revenue stream for telecom operators. AI-supported call agents can drastically elevate user experiences by filtering out background noise, ensuring high-quality calls in noisy environments. Moreover, these agents can provide real-time AI-driven functionalities such as simultaneous interpretation and health assistance during calls. As result, operators find new avenues to boost revenue from voice services. In mobile internet access, AI agents can also facilitate smart quality monitoring and real-time quality assurance services.

Consistent Experiences Across Various Scenarios

AI agents excel at delivering consistent, personalized services regardless of users' locations—be it home, at work, or on the move, and across different-sized screens. For example, at home, users can enjoy high-speed access to cloud storage provided by the operators while interacting with the AI agent for smart searches. Even when traveling, users can connect to their home storage swiftly through a dedicated operator network channel. This all-encompassing agent services platform enhances multi-modal intent understanding, short and long-term memory management, and simultaneous multi-task planning, helping operators dissolve barriers between different contexts and devices to present a unified intelligent service experience.

Internal Operations Optimization as a Springboard to B2B Transformation

For operators exploring intelligent transformation opportunities within the B2B arena, service scenarios are vital for monetization and operational capability. Critical domains generating value include marketing, customer support, office processes, and maintenance operations. Initially focusing on these scenarios, operators can harness AI for operational efficiency improvements, refining the user experience and enhancing service capabilities. This prepares operators for a stronger positioning in the AI epoch.

Following this, operators can integrate their AI capabilities into their customers' operational domains across various industries. For sectors demanding heightened security and reliability, such as government services and manufacturing, operators can maximize their cloud and network advantages, collaborating with partners to unleash comprehensive solutions. This way, telecom operators can assist industry clients in achieving digital and intelligent transformations.

In closing, Eric Yang reiterated, “The future is not just a destination; it’s the place we create.” He emphasized that Huawei is dedicated to developing AI-focused network solutions designed to facilitate intelligent services, networks, and network elements, empowering operators to unleash the strengths of their networks while delivering differentiated user experiences. Huawei’s ongoing collaboration with operators and industry partners aims to foster innovation, build ecosystems, advance into a new intelligent world, and achieve further value leaps.

MWC Barcelona 2026 is set to take place from March 2-5 in Barcelona, Spain, where Huawei will showcase its latest products and solutions at booth 1H50 in Hall 1 of Fira Gran Via. The era of agent networks is swiftly approaching, with widespread commercial adoption of 5G-A accelerating. Huawei actively partners with operators and collaborators globally to unlock the full potential of 5G-A while laying the groundwork for the transition to 6G. Simultaneously, it’s crafting AI-driven network solutions aimed at fostering intelligent services and accelerating the deployment of level-4 autonomous networks (AN L4) while leveraging AI for operational modernization. Together with industry players, Huawei aims to establish leading value-driven and AI-centric backbone networks for a fully intelligent future.

For more information, visit Huawei's event page.