#Slovakia #RADCOM #Bratislava #CETIN Networks #5G Transition

CETIN Networks Partners with RADCOM for AI-Driven Assurance in Slovakia

CETIN Networks, a key player in Slovakia's telecommunications landscape, has recently entered into a multi-year partnership with RADCOM Ltd. to enhance service assurance across its mobile network. This agreement signifies a pivotal step for CETIN as it gears up for the rollout of 5G Standalone technology and the migration to a cloud-native core infrastructure.

Under this agreement, RADCOM will implement an end-to-end service assurance solution that will span CETIN’s entire mobile network, encompassing the radio access network (RAN) through to its core systems. This move comes as CETIN seeks to replace its outdated legacy assurance provider with a more advanced, AI-driven solution aimed at improving customer experiences and meeting rigorous service-level agreements (SLAs).

A Unified Approach

The new deployment by RADCOM consolidates CETIN's network visibility onto a single, subscriber-aware platform. This approach is seen as crucial in supporting CETIN’s transition towards a cloud-native network architecture. The shift to 5G and the integration of Voice over New Radio (VoNR) require robust real-time assurance mechanisms to ensure a seamless experience for end-users. RADCOM’s solution uses a combination of its cloud-native RADCOM ACE platform and passive network probes, enabling real-time signaling capture and correlation.

One of the compelling features of RADCOM’s platform is its AI-based anomaly detection and analytics, which are essential for proactive network management. CETIN’s teams will benefit from enhanced capabilities to identify network issues before they impact users. This predictive capability is vital as the company navigates the complexities of launching new 5G services.

Enhancing Customer Experience

The partnership aims to provide faster complaint resolutions and a superior user experience by allowing operators to drill down from high-level key performance indicators (KPIs) to individual subscriber levels. This granularity equips CETIN to ensure high voice quality across different service formats including Voice over LTE (VoLTE), Voice over Wi-Fi (VoWiFi), and the upcoming VoNR services. Furthermore, the solution enables SLA and KPI assurances for wholesale and key-account customers. By integrating seamlessly with CETIN’s operations support systems (OSS) and business support systems (BSS), the platform is set to enhance operational efficiency dramatically.

Peter Poliak, Chief Technology Officer at CETIN Networks, highlighted the importance of this partnership: “Operating the network that Slovakia's leading service providers rely on comes with a responsibility to maintain high SLAs and service quality. RADCOM gives us a comprehensive view across our core, voice, and RAN networks, enabling us to identify and resolve issues proactively.”

Benny Eppstein, CEO of RADCOM, echoed this sentiment, stating, “Wholesale operators like CETIN are crucial to national connectivity. Our solutions provide them with end-to-end visibility across both 4G and 5G networks, ensuring real-time intelligence to facilitate quick actions.”

Future Opportunities and Expansion

The partnership is not just about immediate enhancements; it represents a strategic advancement for RADCOM’s services in the European market. As part of the larger e PPF Telecom Group—which services over 12 million customers across several countries—CETIN's collaboration with RADCOM opens the door for future opportunities within the group.

By moving from fragmented and siloed monitoring to a unified assurance framework, CETIN is better prepared to meet the dynamic demands of 5G technology, thereby enhancing service quality and ensuring customer satisfaction.

CETIN Networks, part of the e PPF Telecom Group, has established itself as a leading wholesale provider of telecommunications infrastructure in Slovakia. As they continue evolving their capabilities in response to the telecommunication industry's rapid changes, this partnership with RADCOM comes at a critical juncture.

In summary, the partnership signifies a leap forward for CETIN in its quest for excellence, as they aim to redefine telecommunications standards in Slovakia while navigating towards a future filled with advanced connectivity solutions.