#Japan #Generative AI #Bunkyo #AS FiNDER #AiRICK Corporation

Transforming Information Search in the Insurance Industry

In an era where technology and innovation have revolutionized various sectors, the insurance industry is catching up, especially with the introduction of AS FiNDER, a specialized information search tool that utilizes generative AI. Developed by AiRICK Corporation, based in Bunkyo, Tokyo, AS FiNDER aims to tackle the challenges that insurance agents face while responding to client inquiries across different phases—ranging from new contracts to payment issues. Scheduled for an update in early November 2025, this tool will integrate various policy manuals and handbooks into its extensive database, thereby enhancing productivity and customer service.

The Challenge for Insurance Agents

Insurance agents are often burdened with the task of locating necessary information among vast arrays of manuals and documents scattered across multiple systems. With traditional search methods, finding specific answers can consume an enormous amount of time, leading to inefficiencies in operations. Additionally, conventional keyword searches can result in an overwhelming number of pages, making it difficult to pinpoint relevant information. These factors render interpreting a customer's intent and retrieving necessary details a substantial challenge.

Recognizing these difficulties, AS FiNDER has been designed to streamline this process, allowing agents to respond accurately and promptly to various inquiries, thus enhancing business productivity and supporting the digital transformation (DX) of insurance processes.

Enhanced Features of AS FiNDER

AS FiNDER combines three significant strengths: knowledge about insurance sales, advanced generative AI technology, and the capability to provide solutions for industry-specific issues. It moves beyond mere keyword searches by incorporating semantic search methods that interpret customer inquiries. This adaptive function allows the tool to surface relevant documents and pages, making information retrieval more efficient.

Moreover, AS FiNDER can provide summaries generated by AI, significantly reducing the time needed for agents to formulate accurate responses to clients. The AI's tuning will ensure continuous improvements in search accuracy, bolstered by the extensive knowledge the company has in insurance sales processes. According to estimations, utilizing AS FiNDER could save agents approximately 120 hours per year in information search times.

The service will be accessible as a cloud solution, enabling insurance agencies and banks to leverage this innovative tool to enhance their customer service capabilities.

Future Development and Vision

Looking ahead, AiRICK Corporation is committed to promptly recognizing changes brought about by advancements in technology and evolving customer values. The company aims to continue developing products that address a multitude of pressing issues within the insurance sector through IT solutions.

In summary, AS FiNDER represents a leap forward in the efficiency and effectiveness of information retrieval in the insurance industry. By harnessing the power of generative AI, AiRICK Corporation is setting a new standard in insurance solutions, ultimately aiming to nurture a world where everyone can navigate their future confidently in the age of a hundred-year life spans.

Company Overview

AiRICK Corporation (Ticker: 7325) was established in July 1995 and is headquartered at Bunkyo, Tokyo. The company specializes in selling insurance to both individuals and corporations, as well as offering insurance solutions to agencies and businesses. Its major investments in system development and unique product offerings have made it a significant player in the InsurTech space. Learn more about them at their official website.