DXC and ServiceNow Unite to Transform Insurance Industry with AI-Driven Innovations
DXC and ServiceNow Join Forces for AI-Powered Innovations in Insurance
As the insurance industry continues to face mounting pressure to innovate and streamline operations, DXC Technology (NYSE: DXC), a prominent Fortune 500 technology service provider, has announced a partnership with ServiceNow (NYSE: NOW) to introduce AI-driven solutions specifically designed to transform the sector. This collaboration is crucial as insurers seek to modernize their processes for improved efficiency and customer experience.
Addressing Industry Challenges
Today’s insurers are increasingly burdened by outdated and often manual processes that impede their growth and development. According to recent reports from HFS Research, around 45% of insurers are currently investing in technological advancements to enhance their operations across various departments, including front, middle, and back offices. This growing trend highlights the industry's push toward adopting more sophisticated technologies.
DXC and ServiceNow are strategically positioned to aid these insurers in overcoming operational hurdles. Their new solution, DXC Assure BPM (Business Process Management) powered by ServiceNow, integrates advanced AI capabilities with ServiceNow’s unified platform and data model. This integration aims to significantly decrease process inefficiencies, boost operational effectiveness, and enhance the overall customer experience.
Ray August, the leader of insurance software and business process services at DXC, stated, “Our enhanced partnership with ServiceNow blends our deep insurance expertise with ServiceNow’s advanced AI workflow technology. Together, we aim to drive speed, agility, and operational transformation within the insurance sector.”
Key Features of the New Offering
The Assure BPM powered by ServiceNow solution offers a comprehensive lifecycle support for insurance policies, tackling everything from policy management to claims processing. Some of the major highlights include:
- - Preconfigured Workflows: Leveraging over 40 years of DXC's experience in the insurance industry, these workflows are specifically designed for efficiency and tailored to meet industry needs.
- - Integration with DXC Assure Platform: This offers enhanced security and seamless connections to multiple DXC insurance applications and data hubs.
- - AI-Powered Self-Service Portal: This feature provides customers with personalized experiences, delivering prompt and accurate responses to inquiries.
- - Enhanced Back-Office Automation: With AI-driven capabilities, insurers can now free up valuable resources to focus on innovation and superior customer service.
Paving the Way for Future Innovations
As DXC and ServiceNow combine their respective strengths, they are poised to fundamentally reshape the insurance landscape. Erica Volini, Executive Vice President at ServiceNow, emphasized, “By integrating AI and workflows with DXC’s deep industry knowledge, we can change insurance processes in ways previously unimaginable.” This collaboration not only signifies a step forward for both companies but also a significant leap towards the future of insurance.
As the world evolves, so too must the practices within the insurance industry. The time for technological transformation is now, and DXC and ServiceNow’s partnership embodies this shift.
For further information on DXC Assure BPM powered by ServiceNow, please visit www.dxc.com/lifeandwealth.
Topics Business Technology）
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