#Japan #Tokyo #online consultation #march #Wrusty

The Innovative Online Consultation System 'march'

The online consultation system, 'march,' developed and provided by the Tokyo-based company Wrusty, is gaining attention in the medical community for its ability to connect healthcare providers with patients seamlessly. This platform stands out due to its continuous updates tailored to meet the specific needs of both medical institutions and patients.

One of the key strengths of 'march' is its user-friendly, one-stop system that facilitates the initiation of online consultations. Utilizing LINE for intuitive clinical pathways, it also offers customer relationship management (CRM) functionalities that aid patient management and marketing support. Furthermore, 'march' is adaptable enough to accommodate various forms of medical practices, including private billing.

Recently, 'march' has rolled out various functions to eradicate many challenges faced by healthcare providers. Reports show significant successes, including a monthly revenue exceeding 10 million yen in the first month of implementation, a tenfold increase in sales, a threefold increase in consultations, and a 50% reduction in consultation times.

Addressing Healthcare Challenges with Effective Updates

' march' has been refining its offering consistently. Let’s explore some notable updates derived from actual feedback from healthcare professionals and the subsequent solutions:

Challenge 1: Stagnant Consultation Numbers

• - Background: Many practitioners struggle to come up with additional revenue models aside from consultations.
• - Solution with march: The system enables utilization of gaps in schedules for consultations, promotes subscription purchases during payment, modifies display content based on patient inflow sources, and delivers tailored messages that attract patients’ interests.
• - Outcome: This approach resulted in substantial lifetime value (LTV) increases and a tripling of revenue.

Challenge 2: The Burden of Multiple Payment Systems

• - Background: To cater to diverse patient needs, implementing various payment systems can be cumbersome.
• - Solution with march: Integration of multiple payment methods, including Apple Pay, credit card payments, atone, and bank transfers.
• - Outcome: Reduced operational tasks for staff and lowered system costs.

Challenge 3: Inability to Manage CRM due to Staffing Constraints

• - Background: Limited resources hinder staff from proper patient management.
• - Solution with march: Features like LINE rich menu editing, tracking inflow channels, patient tagging, scenario distribution, and automated replies were implemented.
• - Outcome: This effectively resulted in a tenfold increase in monthly sales.

Challenge 4: Difficulty in Attracting New Patients

• - Background: Although substantial funds are spent on patient acquisition, measuring effectiveness is complicated due to differing pathways and conversion ratios.
• - Solution with march: The introduction of a point system, along with support for SEO, MEO, website and landing page development, and social media management.
• - Outcome: Achievements included a 25% reduction in advertising expenses and significant improvement in conversion rates.

With these updates, 'march' effectively addresses various challenges within the medical sector. The system’s continuous improvements are swift and aligned with user experiences, thanks to Wrusty's in-house development capabilities. The platform boasts high security measures, dedicated customer success support, and assistance from experienced medical marketers, facilitating a smooth transition from implementation to monetization of online consultations.

Future Updates for Optimal Patient Care

Developments on the horizon include:

• - AI for online consultations
• - Automated scenario distribution systems
• - Integration with major electronic medical records

As Wrusty strives to ease the workload on healthcare providers and enhance patient interactions, achieving a connected healthcare approach through 'march' is paramount. This system aims to support the healthcare sector comprehensively, from initial implementation right through to optimal performance management. With dedicated customer success teams focusing on maximizing revenue post-implementation, the 'march' online consultation system is positioned to redefine the standard for digital healthcare delivery.

Visit More Information: Transforming healthcare with the new standard of online consultations, 'march' by Wrusty.

About Wrusty Inc.
Wrusty, operating under the mission of transforming the flow and shape of information to provide new value to individuals, offers innovative services and IT consulting to support digital transformation in healthcare.

• - Company Name: Wrusty Inc.
• - Founded: November 2017
• - Headquarters: 18-6 Daikanyamacho, Shibuya, Tokyo, 150-0034, Japan
• - Website: march-cos.com