#USA #San Francisco #Customer Service #Kong Inc. #Stevie Award

Kong Inc. Receives Recognition at the 2026 Stevie Awards

On February 11, 2026, Kong Inc., a prominent name in API and AI connectivity technology, was awarded the prestigious Silver Stevie Award for Customer Service Department of the Year in the Computer Software category. This accolade highlights the effectiveness and dedication of Kong's global support team, which assists enterprises in managing complex and always-on digital infrastructures.

Kong's support team has been instrumental in ensuring that customers receive exemplary service round the clock. Saju Pillai, Senior Vice President of Engineering at Kong, expressed sheer joy at the recognition, stating, "It’s great to see our customer team being recognized for their outstanding work and leadership. We're Customer Champions here, and we aim to deliver world-class support in every market that we operate in on a 24/7 basis."

The Stevie Awards, which began in 2002, have become a hallmark of excellence in workplace performance, acknowledging achievements across various fields such as customer service, technology, and operations. With over 12,000 entries from more than 60 countries each year, winning a Stevie award is a significant achievement.

Jimmy Maher, Head of Customer Support at Kong, elaborated on the award's significance, saying, "This award reflects the consistency, discipline and customer focus of our team. As customers scale API-driven and AI-powered systems, our responsibility is to provide reliable, responsive support that helps them maintain control, governance, and security across critical infrastructure."

The growth of Kong's customer support function has been significant since its inception in 2015; it has expanded from a modest team of three engineers to a dedicated global force of 27 specialists. This team is focused on delivering 24/7 support to over 900 enterprise customers, contributing to a strong collaborative relationship with product management and development teams.

Kong's support team achieves remarkable SLAs, boasting a 99.9 percent compliance rate across a diverse product portfolio encompassing API and AI infrastructures. Their expertise spans various environments including on-premises, cloud-hosted, hybrid, and multi-cloud settings.

The importance of operational support has intensified as enterprises transition to more distributed architectures and prepare for the nuances of autonomous systems. This changing landscape underlines the necessity for dependable support structures in digital ecosystems.

Kong's recent recognition comes on the heels of other industry accolades, including their ongoing status as a Leader in the Gartner Magic Quadrant for API Management, along with positive feedback for their cohesive connectivity platform, Kong Konnect.

As a trusted partner for both Fortune 500 companies and startups, Kong is at the forefront of the technology revolution, delivering solutions that secure, manage, and optimize API and AI integrations. Their innovative and customer-focused approach positions them well for sustained success in the rapidly evolving tech landscape. To learn more about Kong Inc., visit www.konghq.com.