DXC Technology Opens New Customer Experience Center in London to Enhance AI Value

DXC Technology Unveils Customer Experience Center in London

In a significant move towards enhancing AI capabilities and driving innovative solutions, DXC Technology has officially launched its new Customer Experience Center (CEC) in London's bustling business district. Announced on February 11, 2026, the center seeks to transform how organizations implement AI from initial experimentation to large-scale execution.

A Hub for AI Expertise

The newly established CEC is not just a physical space; it embodies a vision where over 6,000 AI experts from DXC collaborate directly with clients to tackle the complexities surrounding technology adoption. The center draws upon the collective knowledge of multidisciplinary teams, including system architects, software engineers, and sector specialists, all of whom are dedicated to co-creating solutions that deliver measurable business results.

Located in the heart of the City of London, this center facilitates collaborative innovation across various DXC platforms, services, and solutions, ranging from automation and generative AI to advisory services focused on consulting and security operations. Clients visiting the center will explore how DXC's unique set of capabilities can bolster their resilience, enhance decision-making processes, and ultimately lead to tangible business impact.

Supporting Major Organizations

The London CEC is poised to support key public and private sector organizations, encompassing a wide array of industries. Notable clients include the Metropolitan Police, Network Rail, Barts Health NHS Trust, and the UK Department of Health and Social Care. With this array of clientele, the center will play a crucial role in accelerating digital transformation efforts, allowing organizations to streamline their technology strategies and improve efficiency.

Derek Allison, General Manager of DXC Technology in the UK and Ireland, highlighted the essence of the center, stating, "The Customer Experience Center in London is a space where our clients can bring their most complex technology challenges and co-create solutions with our highly skilled experts. In today’s fast-changing business landscape, leaders require trusted partners to help them design, build, and manage AI-driven enterprises. This center is more than just a showcase; it extends the transformational experiences we aim to deliver for our clients."

Empowering Future Leaders in AI

To further bolster its capabilities, DXC plans to hire 150 AI specialists across the UK and Ireland. This recruitment drive aims to prioritize the implementation of AI across diverse sectors, including government, defense, banking, automotive, healthcare, and life sciences. By developing the next generation of transformation leaders, DXC is committed to providing ongoing support for clients navigating complex changes driven by AI.

Bob James, CEO of Velonetic, a service provider supporting modernization and operations in London’s insurance market, expressed the pressing need for organizations to evolve from isolated AI pilots into operationally effective capabilities. He believes that the CEC creates an environment where businesses and technology teams can collaboratively design, validate, and industrialize AI and data-driven solutions for complex platforms.

Industry Recognition

Industry analysts have acknowledged the center's potential impact. Georgina O'Toole, a leading analyst at TechMarketView, noted, "Successfully leveraging digital technologies, including AI, relies on multidisciplinary teams that understand not only the technology but also the organizational, cultural, and regulatory barriers hampering scalability. Centers like DXC’s bridge precise business challenges with the required technical and domain expertise, accelerating the journey towards measurable business outcomes."

As DXC Technology continues to pave the way for AI integration and modernization, its Customer Experience Center in London signifies a pivotal step in addressing the evolving needs of businesses striving for innovation in a digital-first era. For more information on DXC and its offerings, visit dxc.com.