#United States #Jamaica #New Terminal One #JFK Terminal #Ground Handling

New Terminal One at JFK Announces Requests for Proposals

The New Terminal One at John F. Kennedy International Airport (JFK) has officially announced two Requests for Proposals (RFPs) aimed at securing top-tier providers for ground handling services in preparation for its grand opening in 2026. This all-international terminal is a key part of a massive $19 billion revitalization project aimed at modernizing JFK Airport into a premier global hub.

Overview of the RFPs

Scheduled to dramatically enhance overall operational efficiency, the RFPs invite submissions from qualified service providers for both Above the Wing and Below the Wing Ground Handling Services. Each selected vendor will play a crucial role in establishing and maintaining high standards of safety, guest satisfaction, and seamless operational flow. The aim is to create a user-friendly environment that will improve the traveler experience from check-in to boarding.

Above the Wing Ground Handling

The first RFP focuses on Above the Wing Ground Handling Services whereby two providers will be engaged. Their responsibilities will include:

• - Guest Check-in and Baggage Handling: Ensuring smooth and efficient check-in processes for travelers and their baggage.
• - Boarding Assistance: Providing courteous and effective support during boarding and flight escort services.
• - Baggage Service Operations: Managing the Baggage Service Office (BSO) for lost luggage inquiries.
• - Flight Meeting Coordination: Assisting guests with arriving flights and ensuring they have a seamless transition.
• - Crisis Management Support: Offering assistance during irregular flight operations.

This meticulous focus on guest experience aligns directly with the terminal’s mission to establish noteworthy standards in air travel.

Below the Wing Ground Handling

The second RFP targets Below the Wing Ground Handling Services where two separate providers will be chosen to manage vital operational components:

• - Quality Labor Services: Providing expertly trained personnel to handle ground operations effectively and safely.
• - Operational Efficiency: Ensuring smooth interactions between customer airlines, passengers, and service providers using state-of-the-art electric ground support equipment (eGSE).
• - Flight Support Solutions: Delivering comprehensive support for all flight activities, contributing to the terminal's position as an industry leader.

Vision and Partnership Goals

Marisa Von Wieding, Vice President of Operations for The New Terminal One, emphasized the significance of these steps in their quest to redefine airport service standards.