#United States #Chicago #Choose Chicago #Kristen Reynolds #tourism leadership

Kristen Reynolds Takes the Helm at Choose Chicago

On April 3, 2025, Choose Chicago announced the appointment of Kristen Reynolds as its new President and Chief Executive Officer, effective May 5. A prominent figure in the travel and tourism sector, Reynolds previously led Discover Long Island, where her innovative strategies significantly bolstered the region's tourism economy.

A Leader with Proven Success

Mayor Brandon Johnson welcomed Reynolds, praising her extensive experience and leadership skills as vital in achieving Chicago's tourism goals. With the city set to host several significant global events and having established record-breaking tourism figures, Reynolds' role will be crucial for maintaining and enhancing Chicago's reputation as a premier destination for visitors and businesses alike.

"With major global events on the horizon and our city continuing to break tourism records, Kristen's leadership will be instrumental in strengthening Chicago's position," Johnson said.

In her previous role at Discover Long Island, Reynolds was celebrated for boosting tourism revenue substantially and launching new initiatives aimed at diverse leisure and business sectors. Her impressive record in developing strategic partnerships and advancing tourism advocacy positions her well to tackle challenges in Chicago's ever-evolving landscape.

Strong Support from City Leadership

Governor JB Pritzker expressed optimism about Reynolds' impact on the state's tourism efforts, highlighting Illinois' rich offerings and potential to attract visitors and businesses.

“I look forward to collaborating with Kristen and Choose Chicago as we promote our city’s diverse attractions and showcase why it is the best place in the country for business,” Pritzker remarked.

As the new CEO, Reynolds carries an impressive 27 years of experience in destination marketing and community relations. She aims to leverage her industry knowledge to maintain Chicago's trajectory of growth and innovation.

Vision for a Global Reputation

“Chicago is a world-class city with unparalleled cultural, culinary, and business assets, and I am honored to take on this leadership role at Choose Chicago,” said Reynolds during the announcement. She expressed eagerness to collaborate with various stakeholders to enhance the city’s global image, drawing tourists to the diverse neighborhoods that make up Chicago.

Reynolds steps into her role during an exciting period, as Chicago builds momentum from a record-breaking 2024 that saw landmark hotel revenues and tax collections. The city was also recognized by Condé Nast Traveler as the “Best Big City in the U.S.” for the eighth consecutive year, underscoring its appeal as a travel destination.

The Future of Choose Chicago

Glenn Eden, Chair of Choose Chicago's Board of Directors, lauded Reynolds’ track record, noting her expertise in strategic collaborations and her background within both state and DMO levels as assets that will guide the organization into the future. “Kristen is a dynamic and visionary leader who understands the critical role tourism plays in Chicago's economy,” Eden stated.

Rich Gamble, who served as interim CEO during the transition, will support Reynolds as she settles into her new position. He has been commended for his leadership and support during this crucial period for the organization.

About Choose Chicago

Choose Chicago is dedicated to promoting the city as a premier global destination for visitors, conventions, and meetings, leveraging its diverse cultural assets. The organization plays a critical role in driving economic growth and enhancing Chicago’s reputation on the global stage. Social media users can follow Choose Chicago on various platforms to stay updated on upcoming events and initiatives.

For more detailed information, you can visit Choose Chicago's official website.