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VideoTouch and PKSHA Technology Join Forces

VideoTouch Inc., headquartered in Shibuya, Tokyo, has announced a significant OEM partnership with PKSHA Technology Inc., located in Bunkyo, Tokyo. This collaboration enables the launch of the AI education platform, 'VideoTouch,' under the PKSHA brand, starting March 24, 2026. The aim is to support the training and skill enhancement of operators in contact centers, merging the strengths of both companies’ solutions.

Background of the OEM Offering

The contact center industry is witnessing a growing trend towards AI-powered support systems. While automated responses become more prevalent, the complexity of inquiries requiring human interaction continues to rise. This has led to an increased demand for investments in operator training and skill retention. Moreover, with the surge in inquiries and the challenges of recruitment leading to a manpower shortage, the introduction of AI solutions is accelerating. This initiative aims to streamline new hire training processes—one of the key anticipated benefits of such technology.

PKSHA Technology brings significant expertise in optimizing customer interaction points within the contact center space, while VideoTouch focuses on institutionalizing employee experience (EX). The alignment of both companies' strategies—improving customer experience (CX) while simultaneously developing operator skills—has paved the way for this OEM partnership.

Overview of the OEM Service

• - Provided Services: AI education platform 'VideoTouch' and 'AI Roleplay'
• - Service Scope: All functionalities of both services
• - Target Customers: Contact center operators implementing PKSHA's AI SaaS solutions
• - Sales Format: OEM sales under the PKSHA branding
• - Launch Date: March 24, 2026

This partnership aims to establish an efficient improvement cycle that combines identified challenges in call quality, as visualized in PKSHA's existing products, with VideoTouch's training solutions, leading to effective training execution and outcome verification.

What is VideoTouch?

VideoTouch is an AI education platform designed to empower communication through the fusion of human and AI efforts. It enables a seamless cycle of 'Learn → Train → Measure,' supporting improvements in communication quality on the ground and generating business results. With a track record that spans large enterprises to SMEs, VideoTouch is a sought-after solution, especially in contact centers.

The range includes not only the OEM-targeted 'VideoTouch' and 'AI Roleplay' but also the AI monitoring solutions that automatically analyze and assess operator responses.

• - VideoTouch: A comprehensive on-demand learning service that encompasses recording, editing, distribution, retention testing, and analysis. With AI, it facilitates the entire process from content generation to retention testing, while monitoring analysis helps track each participant's understanding and progress, reducing training effort and standardizing education quality simultaneously.

• - AI Roleplay: An AI-driven role-playing service specifically designed for contact center operations. It allows AI to simulate customer roles, enabling operators to practice realistic communication scenarios repeatedly. The outcomes are automatically fed back by the AI, lightening the load for trainers and accelerating individual growth by visualizing development.

Learn more about these offerings through the links – VideoTouch and AI Roleplay.

Comments from Yuta Usaka, CEO of VideoTouch

As we embark on this OEM deployment through PKSHA’s extensive customer base, I am confident that by combining PKSHA’s technology for optimizing customer interactions with our structured training and retention systems, we can address the fundamental challenges faced by contact centers at a deeper level than ever before. We aim to deliver supportive environments where AI empowers human operators, reaching more organizations than we have before.

Looking ahead, by connecting the vast customer dialogue data and analytical capabilities accumulated by PKSHA with our educational cycle of 'Learn, Train, Measure,' we plan to transform previously visible challenges into triggers for operator development. We are keen to forge a seamless connection from challenge identification to improvement and retention, establishing a new norm in the contact center industry going forward.

About PKSHA Technology Inc.

• - Company Name: PKSHA Technology Inc.
• - Headquarters: Hongo 2-35-10, Hongo Segawa Building 4F, Bunkyo, Tokyo
• - CEO: Katsuya Uenoyama
• - Established: October 2012
• - Website: PKSHA Technology

About VideoTouch Inc.

• - Company Name: VideoTouch Inc.
• - Headquarters: 1-15-12, LAIDOUT SHIBUYA 202, Shibuya, Tokyo
• - CEO: Yuta Usaka
• - Established: April 2013
• - Business Description: Development and operation of the AI education platform 'VideoTouch,' which includes 'VideoTouch,' 'AI Roleplay,' and 'AI Monitoring' solutions.
• - Website: VideoTouch

For further inquiries, please contact:
VideoTouch Inc.
Public Relations: Takahashi
Email: [email protected]