Persol Works Switch Consulting Launches AI-Centric Consulting Service to Transform Business Outcomes

The Launch of AI Consulting by Persol Works Switch Consulting

In a significant move set to alter the landscape of corporate operations, Persol Works Switch Consulting, a part of the Persol Group located in Chiyoda, Tokyo, has unveiled a new service dubbed "AI Consulting (Switch → AI-Native with AI Consulting)". Starting on August 26, 2026, this service seeks to assist businesses in enhancing their artificial intelligence capabilities from implementation to realizing tangible results.

This service is central to the newly launched AI transformation support brand "Switch → AI-Native". It bundles various expert services, such as AI strategy formulation, business transformation, AI agents, organizational transformation, and AI governance, tailored to address specific client challenges. The unique offering of a team-based Forward Deployed Engineer (FDE) model allows for collaboration between the company's specialists and client teams, ensuring a seamless transition from strategy formulation to implementation, and sustaining operational integration.

Background: The Need for Comprehensive AI Utilization

As businesses navigate the emerging landscape of AI technology, the shift has begun from generative AI applications to operational AI uses such as AI agents and systems integration. However, many organizations find their AI efforts remain siloed within individual roles or departments, failing to impact overall corporate outcomes. According to a survey conducted by the company in 2025, while over half of the firms employing AI report benefits in labor reduction and error minimization, a significant barrier to broader corporate integration is the lack of specialized personnel.

Many organizations echo concerns like:

- "We can’t decide what to implement." - Discussions stall when trying to identify target operations.
- "There’s no one to consult with internally." - Individuals tasked with AI projects often find themselves as the sole experts without available support.
- "We’re implementing AI but not seeing results." - Minor efficiencies are gained but fail to accumulate into organizational benefits.

This highlights the necessity for skilled professionals who can drive AI initiatives through a continuous process that includes strategy development, operational transformation, implementation, and sustainability.

Service Overview: A Comprehensive, Integrated Approach

The technology consulting division at Persol Works Switch Consulting has a proven track record in guiding numerous enterprises, from finance to manufacturing and retail, in business process re-engineering (BPR) and implementing AI and automation.

The newly launched AI Consulting service builds on this experience, specifically catering to the AI sector with a focus on supporting clients in transitioning their organizations to leverage AI as a core competency. By addressing issues like concentrated usage among select employees, the challenge of moving from proof-of-concepts (PoC) to full-scale operations, and dependency on specific talents for decision-making, this service targets a variety of corporate hurdles.

Delivered primarily via the collaborative “team-based FDE” model, the consulting services will be customized according to client requirements such as specific challenges, target operations, and support boundaries.

Through this service, AI utilization shifts from isolated individual applications to driving results across the organization, establishing a foundation for ongoing improvement informed by accumulated organizational knowledge and decision-making criteria.

Key Features of the Service

1. Unified Team Approach: Clients and Persol Works consultants work as one cohesive unit spanning strategy development to internalization. This integration minimizes handoff losses by maintaining continuity across all phases of project execution.

2. Expertise Across Multiple Roles: Various specialists, totaling 217 personnel across seven roles, contribute their expertise ranging from strategic planning to hands-on implementation and training. This broad band of expertise ensures capabilities to tackle large-scale transformations across several domains without relying on individual talents.

3. Challenge-Oriented Product Integration: The consulting service is not tied to any particular product but is centered on client-specific challenges. This approach allows for selecting and combining optimal solutions from multiple vendors, such as UiPath, Microsoft (Copilot), ServiceNow, and Salesforce, subsequently feeding back to these products for iterative improvements.

Case Studies: Comprehensive Support Records

- Strategy – Corporate Strategy: Facilitated workshops with leadership participation to redesign AI strategies focusing on long-term value in an AGI and ASI future. The process engaged participants in formulating an AI vision and action plans, thereby bolstering strategic execution capabilities.
- Business Transformation – Telecommunications: Provided end-to-end support for employee-driven improvements, resulting in over 130 process improvement proposals and the training of 11 citizen developers, yielding a cumulative labor hour reduction exceeding 500 hours monthly.
- Implementation – Finance: Supported the analysis of departmental challenges, guiding the transition from target selection to PoC and implementation phases using tools like Copilot and Power Automate, achieving an expected saving of over 5,000 hours annually.
- Internalization – Finance: Addressed the pressing need for digital talent development through hands-on training, QA support, and structured learning modules, fostering a self-sustaining improvement foundation by training over 300 individuals and developing internal trainers.

Commentary from Leadership

Toshio Oshima, Head of AI & Business Automation at Persol Works Switch Consulting, emphasizes that the challenge in this AI era is not merely introducing AI technology. Instead, it lies in working collaboratively with clients' teams to journey from conceptualization to implementation and ensuring sustainable results. AI Consulting aims to blend the firm's expertise with client insights, fostering an environment where results are integrated into business operations and continued improvement becomes achievable.

For more information on the AI Consulting service, visit the following links:

About Persol Works Switch Consulting

Persol Works Switch Consulting addresses a myriad of HR challenges through strategic design, system implementation, and practical operational improvement using AI and automation technologies under the service umbrella of human resource and technology consulting.