#India #Bengaluru #6D Technologies #M1 Limited #Cloud-native BSS

Digital Transformation Success at M1 Limited

In a significant milestone for the telecommunications industry, M1 Limited has successfully transitioned its Prepaid and Maxx services to the advanced BSS platform developed by 6D Technologies. This transformation, completed within just 15 months, underscores M1's commitment to improving operational efficiency and elevating customer experiences without causing service disruptions.

A Collaborative Migration

The migration involved moving all Prepaid and Maxx subscribers from M1's legacy systems to the cutting-edge 6D Technologies Canvas platform. This operation harnessed a comprehensive suite of licensed software modules that comprise a holistic ecosystem, streamlining operations and enhancing service delivery.

Among the innovative features of the Canvas platform is an advanced customer relationship management system, a unified product catalog, order management, billing, billing mediation, and a robust API gateway. Additionally, the platform supports a strong notification engine, extensive reporting capabilities, and a single sign-on (SSO) authentication system, which collectively contribute to increasing operational efficiencies at M1.

The project's successful implementation is driven by the collaborative efforts between M1 and 6D Technologies, marking a noteworthy step in the digital evolution of M1. Marko Cetkovic, Chief Digital Officer at M1, emphasized the importance of the partnership with 6D Technologies, stating, "Our collaboration is crucial in modernizing digital BSS and campaign management. The migration allows for improved operational efficiency and faster time-to-market, aligning with our strategy to sustain our business."

Innovative Solutions Offered

The Canvas platform is not just about functionality; it introduces innovative solutions like Magik, a campaign management tool equipped with a business rules engine, advanced analytics, customer loyalty management capabilities, data management, and business intelligence (BI) reporting features. It also includes a dedicated retailer portal through the Aureus module, which provides integrated electronic recharge services.

Moreover, integrated components like a SIM and number management system, an online self-care service, a gamification system with interactive games, and a robust coupon management system enhance the overall user experience for both M1 customers and retailers.

The Implications of This Transition

The success of this migration highlights not only M1's ability to adapt in a competitive environment but also illustrates the scalable power of 6D Technologies' digital BSS solutions. Manish Arora, co-founder and Head of Research at 6D Technologies, expressed pride in the achievement, stating, "This successful migration reinforces the strength and scalability of our digital BSS solutions. Not only does it enhance operational efficiency, but it also allows M1 to offer superior customer experiences based on data insights. We are committed to helping our clients thrive in the competitive telecommunications landscape."

About 6D Technologies

Founded with the vision of providing innovative digital transformation solutions for communication service providers (CSPs), 6D Technologies focuses on enabling telecom operators to streamline operations, enhance customer experiences, and drive growth. By continuously redefining enterprise management within a rapidly evolving digital ecosystem, 6D Technologies empowers clients to stay ahead of the curve.

As the telecommunications industry continues to evolve, the successful migration of M1 Limited onto the Canvas platform serves as a benchmark for others in the industry, signifying the critical role of digital solutions in achieving operational excellence and customer satisfaction.