#None #Telecom #Circles #Prodapt

Revolutionizing the Telecom Landscape: Circles and Prodapt Unite

In a significant move for the global telecom industry, Circles, a leading telco technology firm, has announced a strategic partnership with Prodapt, a recognized force in telecom-native IT services. This collaboration aims to aid telecommunications operators in their transition into technology-centric companies, commonly referred to as techcos. By leveraging cutting-edge digital technologies, the partnership is poised to reshape customer experiences and operational efficiencies within the sector.

A Powerful Combination

The alliance draws upon Circles' robust, cloud-native software-as-a-service (SaaS) platform, which has been successfully implemented in diverse markets, including Singapore, Japan, and the Americas. In tandem, Prodapt brings to the table its AI-driven integration expertise, facilitating a seamless and rapid transformation for telecom operators looking to adapt to the digital-first landscape.

By combining these capabilities, telcos can dramatically accelerate their transformation journeys—launching new services and brands in a matter of months rather than years. The shift is particularly notable at a time when consumer expectations are at an all-time high, demanding more personalized and efficient service delivery.

Addressing Industry Challenges

Today's telecom companies are under immense pressure to modernize aging infrastructures and simplify complex operational frameworks. The anticipated benefits of the partnership include:

• - Accelerated Market Launch: Telcos can introduce new digital-first services in just 16 weeks, significantly reducing the traditional timeframes.
• - Enhanced Customer Engagement: With AI-powered insights at their disposal, operators can personalize customer interactions and cater to diverse needs more effectively.
• - Operational Agility: Streamlined processes lead to increased responsiveness, enabling companies to adapt quickly to evolving market conditions.

Prodapt's innovative GenAI framework further enhances the integration process, automating the mapping of legacy systems to Circles' platform and minimizing manual input by an impressive 70%. This automation not only reduces the risk of service disruptions during transitional phases but also ensures adherence to industry standards and regulations—an essential factor in today's highly regulated environments.

Transformative Customer Experiences

At the core of this partnership lies a shared vision of elevating customer experiences in the telecom sector. Circles’ sophisticated applications are designed to enhance every customer interaction, from onboarding through daily engagement. By marrying these applications with Prodapt's thorough understanding of telecom customer journeys, telcos will be empowered to deliver seamless, digital-first experiences that foster loyalty and satisfaction.

Sanjay Kaul, Chief Revenue Officer at Circles, expressed enthusiasm over the partnership, noting, "We are thrilled to partner with Prodapt. Their extensive integration expertise and global reach perfectly complement our innovative SaaS platform. This collaboration validates our vision of reimagining telcos as technology companies on a global scale."

Speedy Implementation

A notable challenge in telecom transformations is often the complexity involved. Circles and Prodapt address this through a streamlined implementation model that ensures operators can deploy the complete Circles platform while minimizing disruptions. This capability significantly reduces the time to value, paving the way for scalable innovation over the long term.

Prodapt’s Chief Growth Officer, Sumit Grover, further emphasized the importance of this synergy, stating, "Telcos must adopt futuristic technology platforms to stay ahead of business disruptions. By combining Circles’ NextGen stack with our rapid integration capabilities, we create a powerful strategic alliance for telecommunications companies."

Conclusion

The partnership between Circles and Prodapt represents a pivotal moment in the telecom industry. By working together, these two companies are not just enhancing existing capabilities but also fundamentally shifting how telcos operate in a digital-first world. Their joint efforts offer a blueprint for other operators seeking to navigate the complexity of transformation, ultimately paving the path toward a future where technology and telecom seamlessly intersect.