Stitch and UPDATER Join Forces for Enhanced Customer Engagement Services

Stitch and UPDATER Strengthen Their Cooperation

Stitch, based in Shinjuku, Tokyo, has officially announced the consolidation of its Customer Engagement (CE) division into UPDATER, a company located in Setagaya, Tokyo, dedicated to creatively solving societal challenges. This strategic move is aimed at enhancing their collaborative efforts and delivering superior services to their clients.

Background and Purpose

Stitch has been committed to addressing customer challenges and creating value through three core business areas:

1. Customer Experience (CX): By supporting companies in internalizing digital strategies and improving customer experience design, Stitch helps enhance brand value and strengthen customer loyalty.
2. Customer Engagement (CE): This division focuses on the stable operation and optimization of digital touchpoints like websites, fostering continuous relationships with customers and supporting business growth.
3. Human Resource Development: Utilizing bases such as Digital Hollywood STUDIO Matsumoto, Stitch engages in the development and employment support of digital talent, while also aiding companies in reskilling to accelerate their digital transformation.

The CE division, responsible for website operations, is being consolidated into UPDATER, where Stitch holds shares. By further fortifying the collaboration between both companies, they aim to provide high-quality and stable services, creating new value in the process.

Overview of Business Consolidation and Benefits

By deepening cooperation between Stitch and UPDATER and organically integrating their know-how and resources, both companies seek to strengthen their operational support systems and enhance client service capabilities.

Changes in Contract and Transaction Terms

Importantly, there will be no changes to existing contracts, transaction conditions, or the services offered to clients as part of this consolidation. Clients can continue to expect consistent access to customer support and communication channels, ensuring peace of mind during this transition.

Future Outlook

Through this consolidation, Stitch and UPDATER strive to achieve several ambitious objectives:

- Further enhancement of service quality
- Development and deployment of new digital solutions
- Maximization of customer satisfaction and business value

Both companies are dedicated to meeting client needs, promoting digital transformation across society, and contributing to the realization of sustainable lifestyles.

Company Profiles

Stitch Co., Ltd.

- Location: 4F Keio Frente Shinjuku, 3-4-8 Shinjuku, Shinjuku-ku, Tokyo 160-0022
- Representative: Yohei Hosoya
- Business: Digital transformation support for companies using the web, human resource development and employment support
- Website: stitch.co.jp

UPDATER Co., Ltd.

- Location: 8F Santa Towers Center Building, 2-11-22 Sangenjaya, Setagaya-ku, Tokyo 154-0024
- Representative: Eiji Oishi
- Business: Carbon reduction services including “Minna Denryoku”, and SX services related to well-being and biodiversity
- Website: updater.co.jp