Shaping the Future of Contact Centers: A Major Exhibition in Osaka

Shaping the Future of Contact Centers in Osaka

The highly anticipated Call Center/CRM Demo & Conference 2026 will take place in Osaka on May 27th and 28th. Organized by Rick Telecom and Informa Markets Japan, this event reinforces its position as the premier industry gathering, celebrating its 19th anniversary this year. With over 70 exhibitors showcasing approximately 300 products, attendees will have the chance to explore the latest trends, solutions, and technologies in the contact center sector.

An Essential Business Event

As one of the largest contact center-focused expos in the Kansai region, this event draws numerous professionals from various sectors. Over its history, it has hosted key industry leaders and insightful experts, presenting invaluable opportunities for networking and learning. Last year's event highlighted innovations in cloud contact center systems, chatbots, and solutions leveraging AI technology, underscoring the transformation of customer service.

Exhibition Area

Highlights of 2026

This year’s conference promises to deliver cutting-edge insights and tools aimed at enhancing customer experience (CX) and operational efficiency. The two-day agenda includes:
- 70+ exhibitors showcasing top IT solutions designed to propel the industry forward.
- More than 60 seminars covering vital themes such as generative AI deployment and improvement of CX/EX.

Gathering of AI Innovations

The event will feature a diverse array of IT solutions that address both strategic and tactical needs in customer relationship management. From enhancing customer loyalty to improving operational quality, the presented technology will facilitate collaboration with AI, driving efficiency and automation in customer interactions. AI voicebots, FAQ tools, and omni-channel contact center infrastructures will be among the focal points.

Dynamic Seminar Schedule

The seminars promise a wealth of knowledge. Notable highlights include a keynote session on AI agents in the next-generation call center and automated solutions driven by customer feedback. These discussions will feature expert insights and case studies from leading companies, showcasing practical applications and benefits of generative AI in improving service delivery.