#Japan #Tokyo #Human Rights #Lotte #Grievance

Enhancing Human Rights Initiatives with Lotte's New Grievance Reception Point

In a bold step to strengthen its commitment to human rights, Lotte Co., Ltd., headquartered in Shinjuku, Tokyo, has announced the establishment of the "Lotte Grievance Reception Point" effective June 1, 2025. This initiative comes as part of the company's updated human rights policy, which aims to ensure respect for human rights in all corporate activities.

Commitment to Human Rights Respect

Lotte's human rights commitment emphasizes the elimination of direct human rights violations while also working collaboratively with stakeholders to avoid indirect complicity in such violations. This initiative is an extension of existing internal whistleblowing systems, such as the "Clean Line" set up for executives and employees, allowing for a more comprehensive approach to identifying and addressing grievances related to human rights.

Recognizing the need for external stakeholders to also voice concerns, Lotte is widening the scope of its grievance reception to include business partners, thus reinforcing its dialogue with external parties and promoting solutions related to human rights violations. This move is crucial in building a sustainable supply chain that respects human rights.

Utilization of External Reporting Services

To enhance fairness and transparency, Lotte will utilize external reporting services. This system allows stakeholders to report grievances, ensuring that all complaints are handled with the utmost attention to privacy. Moreover, those who come forward with information will be protected from any negative repercussions as a result of their disclosures, and the option for anonymous reporting will be available.

The reporting methods are straightforward, with a web form available in Japanese, English, and Chinese. This tool will be accessible 24/7, allowing stakeholders to report any actions by Lotte executives or employees that may violate legal regulations or the company's human rights or procurement policies.

Operational Details

• - Target Users: Executives and employees of Lotte's business partners.
• - Reporting Method: Through the provided web form, which can be accessed at Lotte Grievance Online.
• - Report Protection: Reports will be treated confidentially, and individuals will not face any disadvantage for reporting concerns.
• - Third-Party Confidentiality: The grievance point is managed by an external partner, NEC VALWAY Corporation, ensuring that the information remains confidential and will not be shared with third parties unless legally mandated.
• - Launch Date: June 1, 2025, at 12 AM.

Lotte is also committed to conducting human rights due diligence in accordance with the UN’s Guiding Principles on Business and Human Rights. This will involve identifying potential human rights risks and taking measures to mitigate them across their business operations and supply chain.

As part of their ongoing commitment to sustainability, Lotte aims to continuously strengthen its initiatives surrounding human rights, ensuring that the respect for human rights is ingrained in every aspect of its business operations. By fostering a culture of transparency and accountability, Lotte hopes to lead by example in the corporate world, setting a benchmark for responsible business practices in the global supply chain landscape.

For more information on Lotte's human rights policy, visit Lotte Human Rights Policy and for their procurement policy, check Lotte Procurement Policy.