Transcosmos Earns Certification for Anti-Harassment Measures in Contact Centers

Transcosmos Achieves Certification for Anti-Harassment Practices

In a noteworthy development in the customer service sector, transcosmos has officially received certification for its efforts to address and combat customer harassment in contact centers. This certification, initiated on October 1, 2025, by the Contact Center Association of Japan (CCAJ) marks a significant step towards promoting a safer work environment for employees in the customer service domain.

Commitment to Workplace Safety

The certification is designed specifically for businesses actively working to mitigate harassment issues related to customer interactions. To be eligible for this prestigious status, companies must meet a series of nine stringent criteria set by the CCAJ, which include the appointment of a responsible individual to oversee harassment issues, the publication of a foundational policy on harassment, and the establishment of a dedicated support center.

Certified companies will be recognized with a certification mark and listed on the CCAJ's official website. Furthermore, they will gain access to additional resources, including participation in study sessions and receiving insights from survey data to enhance understanding and management of harassment issues. Notably, there are no fees associated with the certification process, making it more accessible for businesses striving for improved workplace conditions.

Addressing a Growing Concern

Customer harassment has rapidly become a pressing social challenge, particularly within Japan's call center industry. Incidents of aggressive behavior and unreasonable demands from customers not only affect employee morale but also degrade overall service quality. As an industry leader, transcosmos is resolutely committed to tackling this issue head-on. By leveraging comprehensive solutions that utilize generative AI, transcosmos has developed new services that assist businesses in addressing and preventing harassment by consumers.

Since its establishment in 1966, transcosmos has focused on combining skilled personnel with advanced technology to enhance client competitiveness. It operates across 184 locations in 36 countries, primarily in Asia, continually pushing for operational excellence. With the rise of e-commerce on a global scale, the company also offers extensive One-Stop Global E-Commerce Services to ensure clients' offerings reach consumers in 46 countries.

Through these actions, transcosmos aims not only to improve communication and customer experience (CX) but also to reinforce a secure and safe working environment for its employees.

Future Endeavors and Goals

transcosmos's proactive approach against customer harassment is part of a broader commitment to fostering a healthy workplace for employees while delivering high-quality services for consumers. Looking ahead, transcosmos strives to enhance further its methodologies in business-to-consumer interactions within a supportive and respectful environment. The company recognizes that addressing harassment is not just about compliance; it's about affording employees the dignity and respect they deserve in their professional engagements.

With the backing of the CCAJ, transcosmos is well-positioned to lead the charge against customer harassment in the call center industry, paving the way for a future where businesses prioritize employee welfare and ethical customer interactions. As they continue to innovate and provide valuable services, their pioneering certification program will undoubtedly inspire other organizations to follow suit, creating a ripple effect across the sector.

For more information about transcosmos and its services, please visit transcosmos and learn more about its mission to be your Global Digital Transformation Partner.