Revolutionizing Hotel Services with Autonomous Delivery Robots in Tokyo

Transforming Guest Services with GAEMI at The Royal Park Hotel Tokyo Haneda

In a groundbreaking move towards modernization, The Royal Park Hotel Tokyo Haneda has officially introduced the ROBOTIS GAEMI, an autonomous delivery robot, into its operational routine. This innovative addition aims to automate the delivery of in-room amenities, thereby enhancing guest convenience and reducing delivery times.

The Motivation Behind Integration

Traditionally, guests at The Royal Park Hotel had to place orders for room amenities through a phone call. This method often led to delays, especially during hectic check-in periods, when guests had to wait for their calls to be answered. Multiple simultaneous orders would further exacerbate these delays, resulting in a less-than-ideal guest experience.

To tackle these issues, the hotel has integrated the GAEMI robot. By adopting a mobile app for order management, the delivery operations can be streamlined effectively, eliminating the need for phone calls.

Effects of the Introduction

1. Zero Missed Orders

Thanks to the QR code system in each room, guests can conveniently place orders via the app without needing to call the front desk. This improvement ensures that no orders are overlooked, significantly enhancing service efficiency.

2. Enhanced Service Quality

With GAEMI handling deliveries, the number of staff dedicated to delivery operations can be increased, leading to a more prompt response to guest requests. As a result, the quality of service has seen a noticeable uplift, allowing for swifter action on any guest inquiries.

3. New Opportunities for Interaction

The charming design of GAEMI, complete with blinking eyes, has captivated guests, especially children, fostering delightful interactions between guests and staff. This has led to enriched communication experiences and added value during their stay.

4. Comfortable Ordering Experience

Being a robot, GAEMI allows guests to place multiple orders without worrying about their appearance or attire. Guests can make requests freely and comfortably, promoting an easy-going atmosphere.

Moreover, GAEMI is equipped with a unique arm that can push elevator buttons as well as knock on the doors of guest rooms to notify them of delivery, further enhancing its usability.

Features of GAEMI

GAEMI is an indoor autonomous delivery robot designed for easy installation without the need for retrofitting existing systems. Here are some of its core functionalities:

1. Autonomous Delivery: Using mapping functions and laser sensing technology, GAEMI navigates around people and obstacles to reach its destination efficiently.

2. No Elevator Modifications Required: With its specialized arm, GAEMI can automatically press elevator buttons, eliminating the need for any construction work related to elevator automation. It can also operate in secured areas via card authentication using its arm.

3. Browser App for Ordering: Guests can place orders for amenities after scanning a QR code. The notified staff can then load the necessary items onto GAEMI for automatic delivery to the guest's room.

4. 24-Hour Operation: After completing a delivery, GAEMI can autonomously return to its charging station, ensuring it is ready for service around the clock.

Moving forward, the company aims to apply its extensive experience in building management to develop services and products matched to hotels, commercial facilities, and office buildings, further increasing satisfaction for users.

The use of QR codes is a registered trademark of Denso Wave Incorporated.

About The Royal Park Hotel Tokyo Haneda

Location:

2-6-5 Haneda Airport, Ota Ward, Tokyo (Inside Haneda Airport Terminal 3)

Official Website:

Royal Park Hotels

About Taisei Corporation

Location:

3-31-12, Sakae, Naka Ward, Nagoya

Established:

1959

CEO:

Nobuhiro Kato

Services:

Building maintenance, security, parking management, construction, labor dispatch, solar power generation, and consulting for the operation of buildings and public facilities.