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CallTrackingMetrics Recognized Among Inc.'s Best Workplaces

CallTrackingMetrics, a leading player in conversation analytics, is elated to announce its inclusion in Inc.'s Best Workplaces list for the fifth consecutive year. This accolade, which recognizes the medium-sized business category comprising 50-99 employees, underscores the company's commitment to fostering an exceptional workplace culture.

The rankings, which were revealed on Inc.com, are based on a detailed assessment of organizations that have excelled in creating supportive and vibrant work environments, adapting whether in-person or remotely. The evaluation process was carried out by Quantum Workplace, which conducted a comprehensive employee survey focusing on key aspects such as management effectiveness, professional development opportunities, and overall workplace culture. In total, 514 companies were honored this year, showcasing the innovative and employee-friendly practices that contribute to their success.

Shannon Duvall, VP of People & Organizational Effectiveness, stated, "This honor reflects more than just an accolade; it highlights the growth, adaptability, and well-being we champion at CTM. Being recognized once is an honor, but being valued five years running speaks volumes about our focus on employee experience, development, and creating a workplace where every voice matters."

CallTrackingMetrics has consistently embraced a people-first ethos, which has become a cornerstone of its industry recognition and momentum within company culture. Additionally, the firm earned the title of Best Tech Workplace Culture at the 2024 Timmy Awards, reflecting its deep commitment to creating a positive and engaging environment for its team members.

This commitment to innovation and growth was further demonstrated with the appointment of Chris Lafferty as VP of Product and Customer Experience in January. Lafferty's customer-centric approach is expected to enhance product development, ensuring alignment with CTM's rejuvenated mission and vision while delivering exceptional experiences for both clients and employees.

Bonny Ghosh, editorial director at Inc., remarked, "Inc.'s Best Workplaces program celebrates organizations whose workplace cultures truly cater to their employees' well-being and needs in meaningful ways. Maintaining such a culture amidst expanding economic forces is a significant achievement. These honorees elevate employee experience through thoughtful benefits and a strong commitment to their teams."

Co-founder and COO Laure Fisher added, "Earning a spot on the Inc. Best Places to Work list for the fifth year in a row is a testament to the collaborative spirit and dedication of our entire team. Our success isn't defined by rankings; it's rooted in a culture of trust, creativity, and relentless commitment to supporting one another."

For more information on the winners of this year's Best Workplaces list, visit Inc.com.

About CallTrackingMetrics

Established as a global leader in conversation analytics, CallTrackingMetrics is trusted by over 100,000 users worldwide, including renowned organizations such as The Washington Post, Morgan and Morgan, Terminix, and ServiceMaster. The platform allows businesses to effectively track and attribute both offline and online leads, promoting data-driven decisions that enhance ROI.

With seamless integrations with top industry platforms like Google Ads, HubSpot, Salesforce, and Facebook, CallTrackingMetrics has earned numerous accolades from industry authorities such as Gartner and Software Reviews. Pioneering growth and innovation, the company equips marketers with AI-powered tools — including features like AskAI and VoiceAI — that facilitate smarter insights, enhance lead management, and elevate customer engagement.

For further insights, visit CallTrackingMetrics.com.