#United States #Denver #AI Agent #Vertafore #Document Intelligence

Vertafore Unveils Velocity Document Intelligence Agent

In a groundbreaking move for the insurance sector, Vertafore, a leader in insurance distribution technology, has introduced its latest innovation, the Velocity Document Intelligence Agent. Announced on September 28, 2026, this AI-powered tool is designed to streamline the research process for insurance professionals, enabling them to locate critical information across various document-intensive workflows more efficiently than ever before.

Enhancing Efficiency in Insurance Workflows

The insurance industry is notorious for its extensive documentation processes. It often requires professionals to sift through mountains of files—be it policies, claims, or renewals—to locate answers to client inquiries. Traditionally, this process consumes significant time and resources, creating a bottleneck that can hinder service delivery.

Vertafore’s Velocity Document Intelligence Agent addresses this challenge head-on. By employing advanced AI capabilities, the agent automates time-consuming document research, allowing insurance professionals to focus more on their core tasks. According to early tests, what usually takes about 20 minutes to find manually can now be accomplished in as little as 2 minutes, showcasing a remarkable 90% improvement in time efficiency.

How It Works

Users can ask questions in everyday language, and the AI agent expertly combs through approved content—including Word documents, PDFs, emails, and spreadsheets—to provide precise information. The agent does not merely conduct a keyword search; it understands the context and meaning of the queries, surfacing relevant insights that are often buried within vast amounts of text. For instance, it can quickly summarize differences in coverage between policy terms or consolidate claims history for underwriting purposes.

Amber Troyer, Software Administrator at Hummel Group Insurance, illustrates the agent's potential: “With the Document Intelligence Agent, we can ask what we're looking for in plain language and get directly to the right information. It’s even identifying pertinent results in mislabeled documents—something easily overlooked by a human.” This capability not only enhances productivity but also elevates the quality of service offered to clients.

AI: A Game Changer for Insurance Distribution

James Thom, president and chief AI officer at Vertafore, emphasizes the transformative impact of AI on the industry. He notes, “Insurance professionals spend a huge amount of their expertise just finding information. By automating this research and surfacing the right information, AI significantly eases operational frictions.” This shift allows professionals to concentrate on decision-making, building client relationships, and utilizing their expertise to deliver value in ways that drive growth.

Future of Insurance Workflows

The introduction of the Document Intelligence Agent is part of Vertafore's broader vision for what they term the Agentic Agency and Digital Underwriter. This strategy aims to eliminate inefficiencies across the distribution lifecycle, thereby achieving what Vertafore refers to as Distribution Velocity—which is characterized by speed aligned with intentional outcomes.

As the industry adapts to the digital age, solutions like the Velocity Document Intelligence Agent are crucial. They empower agencies, Managing General Agents (MGAs), and carriers to not only enhance efficiency but also to harness data-driven insights for strategic growth.

Conclusion

Vertafore’s Velocity Document Intelligence Agent represents a significant leap forward in the insurance industry's technological landscape. By effectively removing friction from research processes, it enables professionals to service client needs more promptly and accurately. As the demand for rapid and reliable information continues to grow, innovations such as this will be instrumental in shaping the future of the insurance industry. Learn more about the transformative capabilities of this new AI tool by visiting Vertafore’s official website.