Exploring Deterministic Paths to Business Success in the Agent Era

During the recent MWC Barcelona 2026, Eric Yang, the President of Huawei's Carrier Business, delivered a keynote address emphasizing the remarkable opportunities presented by the agent era in telecommunications. Yang noted that this new era allows operators to seamlessly integrate intelligent solutions with their core businesses, opening avenues for growth that could significantly enhance value.

A New Perspective on Home and Consumer Services

Home services represent a crucial business domain where telecom operators have traditionally excelled. By incorporating AI into offerings like home network management and quality assurance for experiences, along with high-definition video services, operators can undergo a paradigm shift. Instead of consumers merely adjusting to the network, these services will shift towards a proactive model where the network accommodates user needs.

For instance, users could detect and troubleshoot network issues through simple voice commands, manage their internet access times, and guarantee quality for essential services such as gaming and video streaming. By combining these innovative service frameworks with enhanced bandwidth and network-related services, telecom companies can improve service quality and amplify revenues.

Voice services remain among the primary offerings for operators. AI-driven connection agents can significantly enhance user experiences across various scenarios by reducing background noise and ensuring clear voice quality, even in noisy environments. Additionally, they provide features like real-time AI-assisted translation and transcription, thereby helping operators discover new revenue streams within voice services.

In mobile internet access scenarios, such AI agents aid in intelligent monitoring of service quality experiences and ensure high standards dynamically. These agents can also perform task planning and execution across applications through smart assistants, facilitating personal travel bookings or real-time translations.

Creating Consistent Experiences

AI agents can offer users consistent and personalized services across different locations, whether at home, in the office, or while traveling, on devices of varying sizes. For example, users at home can quickly access the operator's cloud and interact through voice agents and smart searches, while those on the go can use a dedicated network channel to access home storage quickly.

With service platforms capable of multimodal understanding, combining long-term and short-term memory, and parallel task planning, operators can eliminate barriers between scenarios and devices, providing users with seamless and intelligent experiences across diverse contexts.

Harnessing AI for Internal Operations

For operators seeking new opportunities in the realm of intelligent B2B transformation, service scenarios are critical to monetization, and operational competencies form the foundation for service delivery. Key areas include marketing, sales, customer service, office management, and network maintenance. Operators should prioritize these pathways, leveraging AI to enhance operational efficiency, optimize user experiences, and develop service skills. Such skills will lay a strong foundation for operators’ success in the AI era.

Moreover, operators can integrate AI capabilities into their business and operational activities with industry clients. In key sectors requiring high levels of security and reliability, such as public administration or manufacturing, operators can leverage their systemic advantages in cloud and network services and collaborate with partners to implement comprehensive solutions. By doing so, they not only facilitate digital and intelligent transformation for industry clients but cement their place in the evolving landscape.

As his keynote concluded, Eric Yang remarked, "The future is not merely a destination but a world we co-create." He reiterated that Huawei is developing AI-focused networking solutions that empower intelligent services and components, enabling operators to utilize their network strengths and deliver diverse experiences and smart services. Huawei remains committed to collaborating with operators and industry partners to foster innovation, build an ecosystem, and navigate towards a new intelligent world.

Conclusion

MWC Barcelona 2026 is set to take place from March 2 to 5 in Barcelona, where Huawei will showcase its latest products and solutions, particularly at booth 1H50 in the Fira Gran Via Hall 1. As the era of agent networks approaches swiftly, the large-scale commercial deployment of 5G-A is gaining momentum. Huawei actively engages with operators and global partners to unlock the full potential of 5G-A and pave the way for the evolution towards 6G. Additionally, efforts are underway to create AI-driven networking solutions that facilitate intelligent services and accelerate the advancement of autonomous networks at scale, positioning the telecom landscape for a fully intelligent future.