#Paris #France #SoftAtHome #Orange #Always'ON

Keeping French Homes Online: Orange Introduces Always'ON Service

In a major leap towards improving internet connectivity, SoftAtHome has collaborated with Orange to launch the revolutionary Always'ON service in France. This cutting-edge technology promises to keep households online during fiber outages, a frequent problem that many users encounter today.

A Solution to Fiber Outages

Traditionally, when a fiber line fails due to maintenance or unexpected cuts, users are left scrambling for backup solutions like 4G dongles or mobile routers to stay connected. However, with the introduction of the Always'ON service, this inconvenience is a thing of the past. The system cleverly utilizes the customer’s smartphone hotspot, allowing all devices within the home to remain online without a complicated setup process.

The seamless integration with the existing Livebox Wi-Fi router means that when an outage is detected, the Livebox immediately switches to the smartphone’s hotspot. Users can continue using their laptops, tablets, and smart TVs as usual—no extra hardware necessary.

Effortless Setup and Operation

Orange’s Remote Activation Model for the service ensures that customers equipped with the new Wi-Fi 7 Livebox can easily activate Always'ON. The setup process is designed to be user-friendly, requiring no mobile app installation or VPN configuration. Upon detecting a fiber outage, the Livebox generates a QR code on its screen. Users simply scan this code and follow a brief web tutorial that guides them through enabling the smartphone's hotspot and inputting the password provided by the Livebox.

Once the smartphone is connected, maintaining an internet connection during outages is efficient and fast. As soon as the fiber service is restored, the Livebox automatically redirects traffic back to the fixed line, ensuring a smooth transition back to normal service.

Enhanced Customer Experience

Laurence Thouveny, EVP of Customer Experience at Orange, highlights the significance of this technology, stating, "With Reconnexion Flash, we are simplifying our customers' lives during crucial moments by providing them with a quick and self-sufficient solution to maintain their internet connection during outages." This approach not only emphasizes customer satisfaction but also illustrates Orange's dedication to network resilience.

Moreover, the Always'ON service demonstrates the ability to maintain operator control while enhancing user experience during outages. This characteristic is particularly important in an age where customers frequently assess their operator's performance based on service availability and reliability.

About SoftAtHome

SoftAtHome is an influential independent software provider in the domain of broadband, Wi-Fi, video, and analytics. Offering eight crucial solutions, including Wi-Fi management (Wifi'ON), security (Secure'ON), and the new smartphone failover capability (Always'ON), SoftAtHome is positioned to redefine digital home experiences. With over 30 million Wi-Fi deployments in various homes and countless mobile devices, the company has proven its dedication to enhancing connectivity and customer satisfaction.

In conclusion, the collaboration between SoftAtHome and Orange to introduce the Always'ON service marks a significant milestone in internet accessibility for French homes. As technology continues to evolve, such innovations play a pivotal role in maintaining connectivity and enhancing user experience in daily life.