Foundever® Launches Its First Offshore CX Center in Luxor, Egypt

Foundever®, a global leader in customer experience (CX) solutions, has officially inaugurated its first offshore contact center in Luxor, Egypt. This landmark event marks a significant step for the company as it expands its footprint in the region, enhancing its capabilities to serve clients worldwide.

Government and Corporate Leadership in Attendance

The opening ceremony was graced by notable figures, including Dr. Amr Talaat, Egypt's Minister of Communications and Information Technology, alongside Laurent Uberti, Foundever's CEO and Co-Founder. Other key attendees included Benedita Miranda, COO for EMEA; Mina Wahba, Country Leader for Egypt; and Ahmed El Zaher, CEO of ITIDA. The presence of these officials highlights the synergy between governmental support and corporate initiative in fostering economic growth in Egypt.

Job Creation and Future Expansion

With an initial capacity of 200 jobs, the new Luxor center is set to grow to 400 full-time positions by December 2026. Foundever plans to create a total of 5,000 new jobs across Egypt within the next three years. This ambitious goal not only solidifies Egypt's position as a global outsourcing hub for CX and IT but also paves the way for enhanced employment opportunities for local talent.

Currently, Foundever operates in Cairo, where its centers at the Maadi Technological Park and the City Stars Business Complex have reported an impressive 115% growth over the past year. The facility serves 15 global clients in 14 languages, underscoring Egypt's strength as a multilingual outsourcing destination.

Fostering Local Talent and Community Development

By establishing its first center in Luxor, Foundever is tapping into the local talent pool, and by providing job opportunities closer to home, it aims to boost the career trajectories of young professionals in the area. This move contributes not only to personal development but also to the socio-economic advancement of surrounding communities.

Embracing AI in Customer Experience

The Luxor center opening signifies Foundever's intent to incorporate artificial intelligence solutions into its customer experience strategies. Through innovative technologies such as conversational AI and agentive AI automation, employees in Luxor will be empowered to work smarter and more efficiently. This people-centric approach is anticipated to accelerate transformation, enhance productivity, and ensure that every customer interaction is valuable.

Laurent Uberti expressed his confidence in Egypt's potential, stating, “Egypt has proven to be one of our most dynamic markets in terms of growth. The opening of our first center in South Egypt reflects our faith in the incredible potential of the region, its people, and its innovative spirit. Luxor will play a pivotal role in driving our global vision for the future of customer experience.”

Dr. Amr Talaat reiterated this sentiment, emphasizing the significance of Luxor's new center in bolstering Egypt's outsourcing momentum and expanding digital career opportunities for youth in the area.

Conclusion

The inauguration of Foundever's contact center in Luxor represents a significant milestone in the outsourcing industry and demonstrates a commitment to innovation, community involvement, and economic growth. As the company seeks to implement cutting-edge technologies and create thousands of jobs, it is clear that Luxor will be a key player in the evolving landscape of customer experience solutions.