Altius Link to Present at CCAJ Contact Center Seminar 2026 in Osaka

Altius Link to Present at CCAJ Contact Center Seminar 2026

As the advancements in artificial intelligence (AI) continue to shape various industries, Altius Link Co., Ltd. is poised to lead discussions at the upcoming "CCAJ Contact Center Seminar 2026 in Osaka," organized by the Japan Contact Center Association (CCAJ). Scheduled for September 29, 2026, this seminar will be a significant gathering focusing on current challenges and developments in contact center operations.

Overview of CCAJ Contact Center Seminar

The CCAJ Contact Center Seminar serves as a platform for sharing insights and case studies aimed at revitalizing and fostering healthy growth within the contact center industry. This year's seminar marks its 16th iteration and will delve into crucial themes, including:

- Quality of Response (Workshop on Elderly Care)
- Home and Hybrid Operations
- AI Utilization

These topics mirror the evolving landscape of customer service and operational strategies in the digital age.

Altius Link's Session Details

As part of the seminar, Altius Link will present a session titled, "The Current and Future Utilization of AI in Contact Centers – Tips for Gradual AI Adoption in the Workplace." The discussion will cover the pressing issues faced by the contact center sector, specifically focusing on the integration of AI technologies like generative AI.

Amid the speed of technological adoption, numerous challenges have surfaced, including:

- How to establish AI practices in everyday operations
- Connecting AI integration with actual workplace improvements

Given the growing significance of utilizing AI effectively, attendees can expect actionable insights on how to navigate these complexities.

Key Discussion Points

During this session, Altius Link will share:

- Initiatives for AI adoption driven by the frontline staff – emphasizing the role of those directly interfacing with customers.
- Best practices for embedding AI solutions into operational processes, ensuring a smooth transition.
- Real-world examples of trials and errors faced in implementation, enabling participants to draw lessons from both successes and setbacks.
- A reevaluation of the human roles within the contact center, highlighting the indispensable value human interaction brings to AI-supported environments.

This presentation aims to equip participants with practical strategies to enhance their operations through AI, thereby leading to future success. By sharing firsthand experiences of both triumphs and challenges, Altius Link will illuminate the unique contributions people can make in an increasingly automated environment.

Seminar Logistics

The seminar is set for September 29, 2026, starting at 1 PM and running until 5:40 PM at the Shin-Osaka Marubiru Annex located at Higashinakajima, Higashiyodogawa-ku, Osaka.
Event Admission Fees:

- CCAJ Members: ¥4,400
- Non-Members: ¥7,700

To secure your spot at this insightful seminar, please register via the official CCAJ website: CCAJ Seminar Registration.

About Altius Link

Altius Link is at the forefront of integrating human and digital solutions for value creation. The company offers comprehensive BPO services, supporting business interactions from front office to back office, across seven countries, primarily focusing on Asia and North America. With a mission to enhance customer experience and facilitate corporate transformation, Altius Link emphasizes collaborative innovation throughout its client partnerships. (Head Office: 151-8583, Tokyo, Shibuya, Yoyogi 2-2-1 Odakyu Southern Tower, Established: May 1996)

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