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Info-Tech Research Group Highlights Infrastructure and Operations Priorities for 2025

In a rapidly evolving technological landscape, the Info-Tech Research Group has released its significant report titled Infrastructure and Operations Priorities 2025. This document serves as a vital resource for IT leaders aiming to adapt to the challenges and opportunities brought about by continuous advancements in technology. The insights from the report delineate how Infrastructure and Operations (IO) teams can transform their roles from being mere support systems towards becoming proactive agents of change.

Key Insights from the Report

The report, authored by Emily Sugerman, a Senior Research Analyst at Info-Tech, underscores the need for strategic transformation in IT operations. Sugerman emphasizes that the future of IO should revolve around proactive engagements rather than reactive problem-solving. To facilitate this shift, the report details a multifaceted strategy that includes:

• - Embracing Automation and AI: Leveraging technologies such as Artificial Intelligence for IT Operations (AIOps) can help IO teams streamline processes and enhance operational efficiency.
• - Strengthening Resilience: Prioritizing business continuity plans and disaster recovery measures is critical in creating an environment capable of withstanding disruptions.
• - Managing SaaS Growth: As organizations increasingly rely on Software as a Service (SaaS) solutions, it is imperative to address governance challenges and ensure robust data protection.
• - Fostering Talent Management: Retaining skilled IT professionals and providing ongoing training are vital for maintaining operational resilience amid growing complexities.

The Five Priorities for 2025

The report prescribes five key priorities that IO leaders must focus on to thrive in 2025:
1. Transitioning from Reactive to Proactive: This entails integrating IO functions into the strategic decision-making phases and adopting automation tools that facilitate early intervention.
2. Developing Relationship Management Strategies: Building stronger links and collaboration with both internal teams and external suppliers is essential for managing expectations and service delivery effectively.
3. Building Resilience Across Systems and Teams: Organizations need to adopt comprehensive disaster recovery protocols and invest in employee development.
4. Addressing SaaS Footprints Efficiently: With the rising use of SaaS solutions, attention should be paid to privacy, compliance, and governance to avert potential risks.
5. Designing User-Centric Computing Solutions: Creating flexible and secure systems that support hybrid work environments will enhance employee satisfaction and productivity.

Future Outlook

Info-Tech Research Group's report not only provides actionable strategies but also underscores the importance of evolving IO roles in line with technological changes. As IT landscapes become increasingly complex, the emphasis on proactive strategies will be vital for organizations to maintain competitive advantages.

By implementing these recommendations, IO teams can position themselves as instrumental in driving resilience and fostering a culture of innovation within their organizations. Thus, Info-Tech Research Group's Infrastructure and Operations Priorities 2025 report is a crucial read for any IT leader dedicated to navigating the future of technology.

For further insight into these transformative strategies and access to the complete report, interested parties are encouraged to connect with Info-Tech Research Group for more detailed analyses and guidance.

About Info-Tech Research Group

Info-Tech Research Group is a renowned research and advisory firm serving over 30,000 professionals in IT and HR sectors. With nearly three decades of experience, the organization is committed to delivering unbiased, practical research that empowers leaders to make informed decisions in their fields.