SoftBank Robotics America Achieves Platinum Service Elite Certification from Gausium
On January 23, 2025, SoftBank Robotics America (SBRA) reached a significant milestone by securing the prestigious Platinum Service Elite certification from Gausium, a leader in autonomous cleaning solutions. This recognition emphasizes SBRA's pioneering role in promoting the adoption of advanced robotics in intricate enterprise settings. To be awarded this elite status, SBRA had to fulfill specific criteria that reflect its commitment and proficiency in handling large-scale robot deployments.
One of the primary requirements for the Platinum Service Elite certification was the successful deployment of a minimum of 100 Gausium robots across multiple sites, with at least 30 of those functioning efficiently at a single location. This is a testament to SBRA's robust operational capacity and its ability to deliver robot-based solutions effectively. Additionally, the team also had to provide comprehensive training programs designed to ensure consistent and successful implementations of Gausium’s automated cleaning technologies.
The training program developed by SBRA encompassed intense training—spanning more than three weeks—focusing on deployment specialists. This detailed approach included in-person training sessions, e-learning modules, and performance assessments to ensure that every specialist possessed the required skills to facilitate successful Gausium solution integrations.
In addition to deployment training, SBRA implemented an onboarding program meant to set precise expectations right from the outset of each project. This program involves validating the project scope, establishing key performance metrics, and providing crucial documentation to clients. Furthermore, it outlines a timeline toward realizing value from the robotic solutions, thereby enhancing the entire adoption process while managing necessary change within the client's operational environment.
To ensure continued success post-deployment, SBRA conducts regular operational reviews, providing essential insights into how well the robotics solutions are meeting client expectations. These evaluations occur at multiple levels—from executive dialogues to local operational meetings—ensuring a well-rounded feedback mechanism designed to drive continuous improvement.
Edward Cheng, CEO of Gausium, stated, "We're thrilled to see our systems integrated at such a grand scale. SBRA's approach to ensuring client satisfaction through operational excellence is commendable, and they are a key partner in this evolving robotics landscape."
Brady Watkins, SBRA’s President, expressed his excitement about the certification. Watkins emphasized that this award symbolizes SBRA's dedication not just to technology, but also to the people and processes necessary to generate sustained business value. As the inaugural recipient of the Platinum Service Elite certification, SBRA reinforces its status as a trusted partner for enterprises aiming to forge a solid foundation for automation.
The commitment to deliver optimal service doesn't end with certification. SBRA is constantly looking for ways to improve client operations and finding innovative methods to leverage robotic technology for better efficiency. This focus on excellence and customer satisfaction has positioned SoftBank Robotics America as an industry leader in robotic solutions and integration, promoting a future where human labor collaborates seamlessly with automated systems.
As Gausium expands its range of AI-powered cleaning robots, SBRA is poised to continue driving meaningful transformations across various sectors, including healthcare, education, hospitality, and commercial facilities management. By providing clients with effective automation tools, SBRA ensures they can maximize their investment while enhancing service delivery and operational efficiency.
SoftBank Robotics America is not only focused on deploying robots; they are intent on redefining how businesses interact with technological advancements. This Platinum Service Elite certification serves as a powerful testimonial to their role in shaping the future of robotics in enterprise settings, helping clients realize the full potential of automation. As Edward Cheng remarked, the future of the cleaning and service industry looks promising with advanced solutions like those offered by SBRA and Gausium leading the charge.
For more details about SoftBank Robotics America and their certified offerings, clients can visit SoftBank Robotics. Meanwhile, for information on Gausium and its innovative cleaning solutions, please check out Gausium.
One of the primary requirements for the Platinum Service Elite certification was the successful deployment of a minimum of 100 Gausium robots across multiple sites, with at least 30 of those functioning efficiently at a single location. This is a testament to SBRA's robust operational capacity and its ability to deliver robot-based solutions effectively. Additionally, the team also had to provide comprehensive training programs designed to ensure consistent and successful implementations of Gausium’s automated cleaning technologies.
The training program developed by SBRA encompassed intense training—spanning more than three weeks—focusing on deployment specialists. This detailed approach included in-person training sessions, e-learning modules, and performance assessments to ensure that every specialist possessed the required skills to facilitate successful Gausium solution integrations.
In addition to deployment training, SBRA implemented an onboarding program meant to set precise expectations right from the outset of each project. This program involves validating the project scope, establishing key performance metrics, and providing crucial documentation to clients. Furthermore, it outlines a timeline toward realizing value from the robotic solutions, thereby enhancing the entire adoption process while managing necessary change within the client's operational environment.
To ensure continued success post-deployment, SBRA conducts regular operational reviews, providing essential insights into how well the robotics solutions are meeting client expectations. These evaluations occur at multiple levels—from executive dialogues to local operational meetings—ensuring a well-rounded feedback mechanism designed to drive continuous improvement.
Edward Cheng, CEO of Gausium, stated, "We're thrilled to see our systems integrated at such a grand scale. SBRA's approach to ensuring client satisfaction through operational excellence is commendable, and they are a key partner in this evolving robotics landscape."
Brady Watkins, SBRA’s President, expressed his excitement about the certification. Watkins emphasized that this award symbolizes SBRA's dedication not just to technology, but also to the people and processes necessary to generate sustained business value. As the inaugural recipient of the Platinum Service Elite certification, SBRA reinforces its status as a trusted partner for enterprises aiming to forge a solid foundation for automation.
The commitment to deliver optimal service doesn't end with certification. SBRA is constantly looking for ways to improve client operations and finding innovative methods to leverage robotic technology for better efficiency. This focus on excellence and customer satisfaction has positioned SoftBank Robotics America as an industry leader in robotic solutions and integration, promoting a future where human labor collaborates seamlessly with automated systems.
As Gausium expands its range of AI-powered cleaning robots, SBRA is poised to continue driving meaningful transformations across various sectors, including healthcare, education, hospitality, and commercial facilities management. By providing clients with effective automation tools, SBRA ensures they can maximize their investment while enhancing service delivery and operational efficiency.
SoftBank Robotics America is not only focused on deploying robots; they are intent on redefining how businesses interact with technological advancements. This Platinum Service Elite certification serves as a powerful testimonial to their role in shaping the future of robotics in enterprise settings, helping clients realize the full potential of automation. As Edward Cheng remarked, the future of the cleaning and service industry looks promising with advanced solutions like those offered by SBRA and Gausium leading the charge.
For more details about SoftBank Robotics America and their certified offerings, clients can visit SoftBank Robotics. Meanwhile, for information on Gausium and its innovative cleaning solutions, please check out Gausium.
Topics Consumer Technology）
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