#China #Hong Kong #Ping An #Emergency Assistance #Traffic Accident

Ping An Insurance's Response to U.S. Traffic Incident

In the wake of the tragic traffic accident that occurred on May 1, 2025, near Yellowstone National Park in Idaho, Ping An Insurance (Group) Company of China, Ltd., also known simply as Ping An, has mobilized a robust emergency response strategy. This unfortunate incident involved a collision between a pickup truck and a tourist van, leading to the loss of five Chinese lives and injuring several others.

To address the needs of those affected, Ping An has established the "502 Overseas Emergency Assistance Task Force." This initiative aims to provide immediate support, coordinate with local medical services, and offer aid to the victims and their families. The task force is under the leadership of Co-CEO Michael Guo, and consists of a dedicated team of senior executives from various divisions within the company. They are working tirelessly to implement essential measures to assist the victims and ensure swift response actions are activated.

Immediate Actions Taken by Ping An

Once alerted about the incident, Ping An promptly activated its Level 2 emergency response protocol, showcasing its commitment to supporting the affected individuals and their families. The task force includes prominent figures such as Board Secretary Richard Sheng and other senior chairs from various divisions, ensuring that every angle of assistance is covered.

Key actions initiated include:

• - Coordinating with local medical institutions and rescue organizations.
• - Reaching out to families of the deceased and the injured to provide them with necessary assistance.

Seven Key Assistance Measures

In order to provide comprehensive assistance, Ping An is offering seven primary emergency measures:
1. Proactive Claims Service: The team systematically identifies potentially affected customers and proactively reaches out with necessary claims services.
2. Expedited Claims Processing: With a 24/7 hotline (95511 accessible from overseas), Ping An ensures efficient claims processing for all affected parties.
3. Medical Support: This includes services for emergency medical care, medical transportation, hospitalization, and even medical translation.
4. Emergency Assistance: Covering arrangements for the repatriation of remains, funeral expenses, and accommodation for family members of victims.
5. Simplified Accidental Death Claims: They have streamlined the process to allow for quicker claims in cases of accidental death based on government-confirmed death lists.
6. Advance Compensation for Deaths: In cases of confirmed deaths, advance compensation will be provided promptly.
7. Claims Without Documentation: Affected customers can process their claims without physical policy documentation, easing the burden during this distressing time.

Collaboration with the Chinese Government

Ping An is also working closely with the Chinese Embassy in the U.S. and the Consulate General in San Francisco. This cooperation ensures a cohesive effort to provide support to the victims and their families. According to the directives from the Ministry of Foreign Affairs of China, Ping An is committed to liaising with pertinent overseas aid organizations to facilitate assistance for those injured and support bereaved families.

Ongoing Monitoring and Support

As of the latest updates available, Ping An has confirmed that none of its customers were among the injured or deceased. However, the company is vigilant, continuously monitoring the situation, mobilizing necessary resources to support medical treatment, and ensuring that their emergency services and customer care initiatives remain operational. Ping An's unwavering dedication during this crisis highlights their commitment to ensuring safety and support for their clients, even beyond the transactional relationship.

For those impacted, regardless of whether they hold a Ping An policy, the company has established a diligent support system. Affected individuals are encouraged to contact the emergency hotline at 95511 for assistance.

In such challenging times, Ping An Insurance's swift action and comprehensive emergency response demonstrate their responsibility towards their clients and their commitment to aiding those in need.